Network Administrator

Job Summary:

The Network Administrator is responsible for the installation, configuration, maintenance, and support of the organization's network infrastructure, including LANs, WANs, wireless networks, and Internet systems. This role ensures optimal network performance, availability, and security by monitoring systems, resolving issues, and proactively planning upgrades. The Network Administrator will also provide technical support to users, maintain documentation for compliance, and implement security measures.

Key Responsibilities:

• Administer and manage Windows Server environments (2012 or later) within an Active Directory domain.
• Manage Microsoft 365 services including user provisioning, mailbox administration, Teams, and SharePoint.
• Configure and support core TCP/IP services such as LDAP, DHCP, DNS, and SMTP.
• Manage access control lists, Group Policy Objects (GPOs), file and print services, and automation platforms.
• Provide operational support for VoIP-based phone systems and imaging/document management systems.
• Install, configure, and maintain Cisco networking hardware, including routers, switches, firewalls, and VPNs.
• Administer and troubleshoot Meraki wireless infrastructure.
• Support LAN/WAN infrastructure, wireless access points, and telecommunications systems.
• Monitor and analyze network performance and health using tools such as PRTG, MRGT, and ManageEngine; resolve issues to minimize downtime.
• Perform software and hardware updates, upgrades, and proactive maintenance.
• Maintain accurate system and network documentation and prepare materials for audits and compliance reporting.
• Conduct tuning and capacity planning to optimize performance and scalability.
• Develop, implement, and maintain network security measures.
• Provide end-user support and training; deliver technical training on network utilities and systems.
• Evaluate new or upgraded hardware/software and report on potential risks and benefits.
• Respond to incidents and service requests in a timely manner and provide weekly progress reports.
• Provide status updates on identified risks, challenges, and maintenance activities.
• Occasionally provide after-hours support for scheduled maintenance or critical incidents.

Required Qualifications and Experience:

• Minimum 3 years of experience in network administration or support roles.
• Strong knowledge of Microsoft server environments, Microsoft 365, and virtualization platforms (e.g., VMware, Hyper-V).
• Hands-on experience with Cisco and Meraki network equipment and VoIP systems.

Preferred Qualifications and Experience:

• Experience documenting and supporting compliance-driven IT environments.
• Administering Windows Server environments (2012 or later) in Active Directory domains.
• Supporting Microsoft 365 services, including user account provisioning, mailbox management, Teams, and SharePoint.
• Configuring and supporting LDAP, DHCP, DNS, and SMTP services.
• Working in virtualized environments (e.g., VMware, Hyper-V).
• Administering Cisco routers, switches, firewalls, and VPNs.
• Supporting LAN/WAN infrastructure, wireless access points, and telecommunications.
• Using tools such as PRTG, MRGT, and ManageEngine to monitor and troubleshoot network performance.
• Performing proactive updates, upgrades, and hardware/software maintenance.
• Preparing documentation for audits, compliance, and internal reporting.

Knowledge, Skills, and Abilities:

• Proficiency with network monitoring tools and troubleshooting methodologies.
• Familiarity with network operating systems, performance tuning, and security best practices.
• Strong analytical skills to evaluate support metrics and generate actionable reports.
• Knowledge of imaging/document management systems and telecommunications.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Other Requirements:

• Must pass a criminal background check.
• Completion of required IT Security training (certificate must be provided).
• Occasional after-hours support may be required for maintenance or urgent issues.