Infrastructure Engineer

Department: Engineering Team

Location: Kyiv (Remote)

• Provides the installation, maintenance, and operation of the new office equipment of the Company in accordance with the applicable procedures
• Provides technical support to the Company's employees, and provides technical and informational support
• Provides uninterrupted and high-quality operation, timely upgrades, and maintenance of office equipment
• Controls the maintenance of technical documentation and documentation on the technical accounting of equipment and software of the Company's employees
• Interacts with the suppliers of PCs, office equipment, and software for the purchase of PCs, office equipment, and software, and their subsequent service
• Building an information security policy and its implementation

• Maintenance and administration of operating systems (Windows, macOS, Linux), ensuring regular updates, patching, and performance tuning
• Maintenance and monitoring of the network, internal services, cloud environments, and applications; ensuring system reliability and availability
• Handling system incidents, outages, and performance issues – from identification to full resolution
• Take end-to-end ownership of various technical issues, including initial troubleshooting, root cause analysis, documentation, and communication of resolution steps
• Cooperate closely with the R&D team, DevOps, and QA teams to ensure seamless environment management and deployment pipelines
• Provide day-to-day technical support for all team members (hardware, software, network, account access, VPN, etc.)
• Maintain and update internal knowledge base/documentation related to IT infrastructure and operational procedures
• Manage and maintain access controls, identity management, and system security compliance
• Support onboarding and offboarding processes, including provisioning/deprovisioning of accounts and equipment
• Automate repetitive operational tasks using scripts or relevant tools to increase system efficiency and reduce manual errors
  
  

• 2+ years in a Technical Support Engineer role.
• Experience administering Linux, Windows, MacOS, and office software
• Knowledge of the hardware and the ability to diagnose and troubleshoot
• Knowledge of TCP/IP networks, DNS, DHCP, NAT, and iptables
• Maintain up-to-date monitoring on all services, create/modify alerts
• Experience with CRM systems, JIRA, and Confluence
• Excellent troubleshooting, problem-solving skills (debugging, log analysis)

• Basic Experience in writing bash scripts
• Basic experience administering database servers (MySQL, PostgreSQL)
• Basic experience with:
  • Cloud-based Infrastructure/GCP
  • Gitlab
  • Docker
  • Terraform
  • Ansible
  • JumpCloud
  • DLP
  • Scriptrunner
    
    

• Talented and open people around
• Budget for personal development
• Well-being Budget
• Annual bonus
• Development days to grow professionally
• Free English classes
• Paid vacation days/paid sick leaves