Desktop Support Engineer

Good Day Network!

I hope you're doing well today,

We are recruiting a freelance Support Engineer (Deskside) or a major project at an Austrian Client based in Graz, Austria:

Duration: 6 months + extensions

Location: Graz Onsite

Pay Rate: Negotiable

Client: HCL Technologies for Customer in Graz

English & German Speaking

Your responsibilities will include:

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Act as the initial point of contact for all computer and system related concerns from clients or other employees

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Maintain a working log detailed all required system updates, as well as the date of completion

· Attending in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

· Resolve technical issues related to network interruptions

· Install and configure computer systems and applications within the company

· Scheduled Travels to other offices as per business requirements.

Technical Knowledge:

· Windows & Mac operating system knowledge

· Advantage if Linux is there. Not mandatory

· Good knowledge on rebuilding Mac and Windows

· Good knowledge about basic windows and Mac Troubleshooting

· Able to troubleshoot audio video devices

· Should have knowledge in hosting virtual meetings

If you are interested, or you know someone that could be please reach out and we can arrange a time to speak?