Entry Level Engineer – Republic of Ireland

Department: Service - Field Service

Location: Ireland/Field Based

Description

We are seeking an Entry Level Field Service Engineer to work on automated cash handling equipment for our customers in Ireland. We are a growing business, this role is ideal for recent graduates or individuals with technical training looking to start a career in field service engineering. You will be responsible for installing, maintaining, and troubleshooting equipment at customer sites, ensuring high levels of customer satisfaction and equipment performance.

Key Responsibilities

As an Entry Level Engineer with Glory you will receive product training, support and guidance. You will be responsible for the installation, service and some maintenance of our products across your region.

• Understand and comply with Company policies, procedure and regulatory requirements
• To provide support and assistance on site, as required, to our customers
• Work to installation roll out schedule and customer
• Work as part of the service team to provide the highest quality of service and to assist colleagues where necessary
• Be professional and courteous in approach to customers
• Maintaining car parts stock levels
• Handle customers in a professional manner during difficult high-pressure situations
• Excellent follow through in meeting commitments, deadlines
• Resolve minor technical issues by seeking timely advice or assistance from technical support when necessary
• Diagnose hardware and software issues using diagnostic tools and procedures
• Responsible for equipment installations
• Completion & submission of all relative documentation in a timely manner ensuring its accuracy
• Follow up on formal training with self-training
• Maintain high levels of technical expertise & behaviours through continuous improvement.
• Ensure compliance with Health and Safety requirements at all times
  
  

Skills, Knowledge & Expertise

• Diploma/qualification’s in electrical engineering, Mechanical Engineering, Mechatronics, or a related technical field.
• Strong technical aptitude and willingness to learn.
• Basic knowledge of mechanical and electrical systems.
• Excellent communication and interpersonal skills.
• Valid driver’s license and willingness to travel regularly.
• Ability to work independently and manage time effectively.
• Basic knowledge of PC operating systems, software and ability to troubleshoot same.
• Customer facing skills
• Self-motivated directed
• Strong communication and interpersonal skills
• Can problem solve
• Analytical skills
• Must be a team player
  
  

Job Benefits

• 25 days' holiday a year with the opportunity to buy up to five additional days
• Company car with fuel card
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees
• Life assurance
• Employee Wellbeing events and Mental Health First Aiders