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Dicetek LLC

L2 Network Security Engineer – Fortinet/Cisco/Palo alto

Dicetek LLC
United Arab Emirates · Contract · Not Applicable
Position Title: L2 Engineer/SME – Firewall Security

Department: IT/Security Operations

Location: Dubai/ Abu Dhabi

Job Summary

The L2 Engineer – Firewall Security is responsible for providing advanced technical support, management, and optimization of firewall security solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and security of network infrastructure, and collaborating with cross-functional teams to implement and maintain firewall configurations and policies.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for firewall security solutions, including hardware and software firewalls (e.g., Palo Alto, Fortinet, Check Point, Cisco ASA).
  • Troubleshoot escalated issues related to firewall configurations, connectivity, and security policies.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.
  • Resolve complex network security issues, including traffic filtering, intrusion prevention, and VPN connectivity.

Firewall Configuration and Management

  • Configure and manage firewall rules, policies, and security settings to ensure optimal protection.
  • Implement and optimize security features, including intrusion prevention systems (IPS), web filtering, and application control.
  • Monitor firewall performance and traffic patterns using security management tools.
  • Maintain firmware updates and patches for firewall devices.

Incident and Problem Management

  • Respond to and resolve security incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Compliance and Security

  • Ensure firewall configurations adhere to organizational security policies and industry standards.
  • Conduct regular audits to ensure compliance with regulatory requirements (e.g., GDPR, ISO 27001).
  • Implement and maintain VPNs, SSL/TLS encryption, and other security protocols.

Performance Monitoring and Reporting

  • Use firewall monitoring tools (e.g., Panorama, FortiManager, Cisco FMC) to track firewall health and performance.
  • Generate regular reports on firewall utilization, threat detection, and issue trends.
  • Provide recommendations for security optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding security incidents, resolutions, and firewall status.

Qualifications

Education

  • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
  • Security certifications (e.g., Palo Alto PCNSA/PCNSE, Fortinet NSE4/NSE5, Check Point CCSA/CCSE) are highly preferred.

Experience

  • 5+ years of experience in network security
  • Hands-on experience with firewall solutions from vendors such as Palo Alto, Fortinet, Check Point, or Cisco.
  • Proven expertise in troubleshooting and resolving firewall-related issues.

Technical Skills

  • Strong knowledge of firewall technologies, including rule creation, traffic filtering, and VPN configuration.
  • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF).
  • Experience with intrusion prevention systems (IPS), web filtering, and application control.
  • Familiarity with security monitoring tools (e.g., Panorama, FortiAnalyzer, Cisco FMC).
  • Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.

Key Skills

Ranked by relevance

firewall palo alto fortinet network security vpn ips cybersecurity firewalls gdpr dhcp vpns bgp dns
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jul 08, 2025
Type
Contract
Level
Not Applicable
Location
Dubai
Company
Dicetek LLC

Industries

IT Services IT Consulting

Categories

Information Technology

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