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Dicetek LLC

L2 Engineer/SME – Cisco Meraki

Dicetek LLC
United Arab Emirates · Contract · Not Applicable
Position Title: L2 Engineer/SME – Cisco Meraki

Department: IT/Network Operations

Location: Dubai/ Abu Dhabi

Job Summary

The L2 Engineer – Cisco Meraki is responsible for providing advanced technical support, troubleshooting, and management of Cisco Meraki network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Meraki wireless, switching, and security infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Meraki deployments.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Cisco Meraki solutions, including wireless access points, switches, and security appliances.
  • Troubleshoot escalated issues related to connectivity, performance, and configuration.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.
  • Resolve complex network issues involving VLANs, routing, and security policies.

Network Configuration and Management

  • Configure and manage Meraki wireless networks, switches, and security appliances using the Meraki Dashboard.
  • Implement and optimize network policies, including VLANs, QoS, and security settings.
  • Monitor network performance using Meraki Dashboard analytics and tools.
  • Maintain firmware updates and patches for Meraki devices.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or Cisco Meraki vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Meraki Dashboard to monitor network health and performance metrics.
  • Generate regular reports on network utilization, uptime, and issue trends.
  • Provide recommendations for network optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

Compliance and Security

  • Ensure network configurations adhere to organizational security policies and industry standards.
  • Implement and maintain Meraki security features, such as firewalls, intrusion prevention systems (IPS), and VPNs.
  • Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Cisco certifications (e.g., Meraki Solutions Specialist, CCNA, CCNP) are highly preferred.

Experience

  • 5+ years of experience in network wireless solutions.
  • Hands-on experience with Cisco Meraki solutions, including wireless, switching, and security appliances.
  • Proven expertise in troubleshooting and resolving network-related issues.

Technical Skills

  • Strong knowledge of Cisco Meraki solutions, including Meraki Dashboard management.
  • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with QoS, traffic shaping, and security policies.
  • Familiarity with Meraki monitoring tools and analytics.
  • Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and a proactive approach to issue resolution.

Key Skills

Ranked by relevance

wireless switches firewalls ccna ccnp dhcp jira ips dns
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jul 08, 2025
Type
Contract
Level
Not Applicable
Location
Dubai
Company
Dicetek LLC

Industries

IT Services IT Consulting

Categories

Information Technology

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