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Dicetek LLC

L2 Engineer /SME – Fortinet SD-WAN

Dicetek LLC
United Arab Emirates · Contract · Not Applicable
Position Title: L2 Engineer /SME – Fortinet SD-WAN

Department: IT/Network Operations

Location: Dubai / Abu Dhabi

Job Summary

The L2 Engineer – Fortinet SD-WAN is responsible for providing advanced technical support, troubleshooting, and management of Fortinet SD-WAN solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of SD-WAN infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Fortinet SD-WAN deployments.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Fortinet SD-WAN solutions, including FortiGate firewalls, SD-WAN controllers, and related devices.
  • Troubleshoot escalated issues related to SD-WAN connectivity, routing, application performance, and configuration.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.
  • Resolve complex network issues involving dynamic path selection, link failover, and application-aware routing.

SD-WAN Configuration and Management

  • Configure and manage Fortinet SD-WAN policies, including dynamic path selection, traffic shaping, and application-aware routing.
  • Optimize SD-WAN configurations to ensure high availability and performance across multiple sites.
  • Implement and maintain Fortinet security features, such as VPNs, firewalls, and intrusion prevention systems (IPS).
  • Monitor SD-WAN performance using Fortinet tools such as FortiManager and FortiAnalyzer.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or Fortinet vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Fortinet monitoring tools (e.g., FortiAnalyzer, FortiManager) to track SD-WAN health and performance.
  • Generate regular reports on SD-WAN utilization, uptime, and issue trends.
  • Provide recommendations for SD-WAN optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for SD-WAN upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding SD-WAN status, incidents, and resolutions.

Compliance and Security

  • Ensure SD-WAN configurations adhere to organizational security policies and industry standards.
  • Conduct regular audits to ensure compliance with regulatory requirements.
  • Implement and maintain Fortinet security features, such as SSL/TLS encryption, VPNs, and firewalls.

Qualifications

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Fortinet certifications (e.g., NSE4 – Fortinet Network Security Professional, NSE5 – Fortinet Network Security Analyst) are highly preferred.

Experience

  • 5+ years of experience in network SD WAN solutions.
  • Hands-on experience with Fortinet SD-WAN solutions and FortiGate devices.
  • Proven expertise in troubleshooting and resolving SD-WAN-related issues.

Technical Skills

  • Strong knowledge of Fortinet SD-WAN solutions, including FortiGate firewalls and FortiManager.
  • Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF, DNS, DHCP, VPNs).
  • Experience with dynamic path selection, link failover, and application-aware routing.
  • Familiarity with Fortinet security features, such as IPS, firewalls, and VPNs.
  • Knowledge of ITSM platforms (e.g., ServiceNow for incident and problem management.

Key Skills

Ranked by relevance

wan fortinet firewalls network security vpns high availability ospf dhcp ips bgp dns
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jul 08, 2025
Type
Contract
Level
Not Applicable
Location
Dubai
Company
Dicetek LLC

Industries

IT Services IT Consulting

Categories

Engineering Information Technology

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