Service Designer

We are currently working on an exciting hire for a Service Designer for a leading Government organisation, based in Brisbane with hybrid working structure, on a 12 month contract paying up to $950 p/d + super.

PLEASE NOTE YOU WILL NEED TO HAVE DELIVERED A TELEPHONY/INFRASTRUCTURE PROJECT IN THE LAST 5 YEARS (Please ensure this is in your CV and/or Cover letter)

As the Service Design Lead for this piece for work, you’ll help shape meaningful improvements to customer outcomes and experiences—ensuring they’re not only usable and desirable, but also feasible to deliver.

Working within a collaborative, cross-functional team, you'll design and refine end-to-end services that align with strategic business objectives. Your work will span customer journeys, service blueprints, and the intersection between digital and non-digital touchpoints.

In this role, you’ll bridge the gap between customer experience strategy and service design execution—using systems thinking, co-design, and deep customer insights to improve how services are experienced and delivered.

Duties –

• Create and maintain current and future service design artefacts
• Collaborate with customers and internal stakeholders to understand pain points, motivations, and needs.
• Conduct and synthesise customer and stakeholder research and insights for service improvements
• Translate customer insights into initiatives
• Facilitate co-design and ideation workshops with cross-functional teams/stakeholders
• Prototype and test ideas before implementation.
• Identify opportunities to improve
• Work closely with CX enablement, UX/UI, Customers to deliver
• Contribute to the development of experience standards, design artefacts, and service guidelines
• Champion a customer-centred culture

Skillset –

• 5+ years in service design, experience design, CX design, or a related HCD
• Delivered a Telephony/Infrastructure project in the last few years (please highlight)
• Experience working in collaborated team across product, digital, operations and change teams
• Ideal sector experience with public sector, insurance, health ideal
• Strong knowledge of CX disciplines, including: Journey mapping, Personas and empathy mapping, Prototyping, Service blueprints
• Ability to identify customer needs and design services
• Experience facilitating workshops
• Strong communication and storytelling skills with
• Understanding of design thinking, systems thinking, and agile
• Strong facilitation and engagement skills across internal and external stakeholders
• Skilled at communicating human-centred design thinking and concepts visually and verbally

If this role sounds suitable and you are interested, please apply ASAP

Robert Richardson

Divisional Manager

UX/UI, Design & Product

E: rob@justdigitalpeople.com.au

LI: https://www.linkedin.com/in/robertrichardsonitrecruitment/

M: 0466 655 056