Team Manager (m/f/d)

Requirements

Description and Requirements

Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia

Your benefits:

• Competitive Salary: Earn 1800 - 2100 EUR gross including performance bonus.
• Health Coverage: Private health insurance after 3 months of probation period.
• Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
• Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.
• Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
• Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
• Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
• Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
  
  
  

Your skills:

• Language Skills: Excellent communication skills in English, written and verbal.
• Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
• Education: BA/BS degree preferred.
• Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication.
• Demonstrated proficiency in multi-tasking and prioritization
• High level of integrity as demonstrated personally and professionally
  
  
  

Your responsibilities:

• Providing mentorship, guidance and career development to the team
• Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
• Establishing team goals and working with direct reports on strategies for results development
• Delivering projects involving quantitative analysis, industry research, and development
• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
• Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions
• Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics
• Able to adapt quickly to changes in workflows/processes/procedures/product features
  
  
  

Join our team and apply now!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Additional Job Description

Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.