Prompt Engineer

This project introduces an advanced self-service chatbot application specifically designed for the airline industry. The solution aims to significantly enhance the customer experience by providing immediate and efficient support for various flight-related inquiries.

The application is built on robust and scalable architecture, leveraging modern cloud-native technologies:

Backend is developed using a .NET Core microservices architecture. This approach ensures scalability, resilience, and independent deployment of individual services
Frontend & Conversation Flow are powered by the Cognigy AI platform. Cognigy is a leading framework for developing sophisticated conversational (chat) flows, enabling intuitive and effective customer interactions

Job Responsibilities

Following and applying the latest practices in AI app development (LLM prompting, RAG, Agentic AI, multi-agent architectures, MCP, and A2A protocols...)
Stay updated on industry trends and tools to improve prompt engineering techniques continuously
Experiment with prompt structures to enhance model accuracy and ensure responses align with business objectives
Migrating NLU-based solution (user intent-based chatbot app) to agentic architecture
Collaborate with business analysts, software developers, data scientists, UX designers, quality assurance
Generative AI understanding, developing conversational AI agents and flows that include integration with backend APIs
Document prompt design principles, best practices, and troubleshooting guidelines

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
Understanding of conversational AI concepts, NLP/NLU processing, and LLM models
Experience with prompt engineering, fine-tuning, or training AI models
Experience developing agentic architectures with Cognigy.AI framework or similar conversational AI platforms would be a big asset
Ability to analyze large datasets and conversation logs to improve AI responses
Solid knowledge of JavaScript, JSON, and API integration
Strong communication skills to collaborate across multidisciplinary teams
Ability to analyze large datasets and conversation logs to improve AI responses

Benefits

Challenging projects in a highly professional, but also collaborative and supportive environment
Working in small and excellently skilled teams
Opportunities for your continuous professional development
Competitive compensation depending on experience and skills
Private Health Insurance options for you and your family members
Meal vouchers
Hybrid and Remote work options, with provided parking for office commuters
Service Recognition Awards, our way of celebrating and rewarding long-term contributions
Awesome Referral Bonus Program, because great people know great people
Team gatherings and team-building activities to foster connections, a sense of belonging and camaraderie

Prompt Engineer

Key Skills

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