Business Analyst( Digital Banking )

Greetings,

We have an immediate vacancy for Business Analyst with 10+ years of experience at Synechron, based in Abu Dhabi.

Job Role: - Business Analyst( Digital Banking )

Job Location: - Abu Dhabi

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together.

Job Descriptions:

JOB PURPOSE:

Digital Banking Business Analyst to act as the bridge between technology teams and sales & distribution teams, ensuring smooth digital case submissions and supporting process optimization. This role involves conducting market research, competitor analysis, and in-depth investigations into processes while engaging stakeholders. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in process mapping.

KEY ACCOUNTABILITIES:

Technology & Process Support:

• Act as a liaison between sales & distribution teams and technology teams for digital case submissions or issues.
• Investigate and resolve issues related to digital case processing and approvals.
• Work closely with IT and product teams to improve digital sales journeys.
• Provide post release support in the form of sanity testing and debugging activities

Market & Competitor Research:

• Conduct in-depth market research to identify industry trends and best practices.
• Perform competitor benchmarking to enhance digital product offerings.
• Analyze customer behavior and preferences to suggest improvements in digital banking solutions.

Process & Operational Excellence:

• Conduct thorough investigations and root cause analysis on process inefficiencies.
• Design and document optimized workflows and process maps.
• Recommend process enhancements to drive efficiency and improve customer experience.

Stakeholder & Communication Management:

• Engage and manage senior stakeholders across departments.
• Prepare and present findings, reports, and recommendations to leadership teams.

Collaborate with multiple teams, including compliance, risk, IT, and operations, to drive alignment

QUALIFICATIONS & EXPERIENCE:

• Proven experience in digital banking, business analysis, or a related field.
• Understanding of digital banking operations and sales processes.
• Experience working with technology teams to enhance digital banking platforms.
• Ability to conduct market research, competitor analysis, and process investigations.
• Proficiency in process mapping tools (e.g., Visio or similar).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills, especially at a senior level.
• Experience in financial services or banking is a strong advantage.