About Us:

Your Digital Media (YDM) is a vibrant European and Australian-based web design and web development agency passionate about creating extraordinary web and e-commerce experiences. As a tight-knit team, we specialize in Shopify e-commerce projects and pride ourselves on delivering excellence.

Position Overview:

We are looking for an experienced Conversion Rate Optimization (CRO) Specialist to join our growing remote team. This role is focused on helping our Shopify clients improve on-site performance through data-driven testing, UX enhancements, and continuous optimization. The ideal candidate has strong analytical skills, deep e-commerce and UX knowledge, and a proven track record of delivering measurable results through CRO programs.

You’ll be working closely with project managers, designers, developers, and clients—so strong communication and stakeholder management skills are a must. If you’re passionate about maximizing user engagement and revenue through insight-led experimentation, we’d love to hear from you.

What to Expect:

• We value you: Competitive compensation based on experience, leadership capabilities, and contribution.
• We want you to grow: Leadership-focused personal development and growth opportunities.
• We are flexible: Fully remote work with a flexible schedule.
• We work as one: Collaborate with a team driven by a growth mindset and commitment to excellence.
• We are dynamic and ambitious: Exposure to internationally recognized brands and innovative startups.
• We want to make an impact: Work with clients who are creating meaningful change.
• We want you to rest: Negotiable annual leave days to recharge.
• We stick to a schedule: Start and finish your day whenever you want. All that we ask is for you to be online during our collaboration window which is 1:00 pm to 5:00 pm CET.

Key Responsibilities:

Conversion Strategy & Execution

• Analyze user behavior using tools like Google Analytics, Hotjar, or Shopify analytics to identify friction points and opportunities.
• Develop and implement CRO strategies tailored to Shopify-based e-commerce businesses.
• Design and run A/B or multivariate tests to validate hypotheses and inform decision-making.
• Track, measure, and report on test performance with clear ROI narratives.

User Experience & Journey Optimization

• Collaborate with UX designers to create intuitive user flows and wireframes that guide users toward conversion.
• Recommend adjustments to navigation, checkout flows, landing pages, and more to improve user experience and performance.

Stakeholder Communication & Client Management

• Lead client discovery sessions to understand goals, pain points, and customer behavior.
• Translate findings and test results into actionable insights for both technical and non-technical stakeholders.
• Present reports and strategies with clarity and confidence in regular check-ins and review calls.

Project & Process Management

• Manage your own CRO pipeline and coordinate with internal teams to implement changes.
• Use project management tools like ClickUp to track deliverables and timelines.
• Prioritize tasks based on business impact, technical feasibility, and client goals.

Job Requirements:

We’re looking for a results-driven, data-informed CRO expert who brings:

• 3+ years of experience in CRO, ideally within a Shopify or e-commerce context.
• Deep understanding of e-commerce customer behavior and UX best practices.
• Hands-on experience with Shopify themes, storefront customization, and third-party app functionality.
• Proven ability to manage and prioritize testing roadmaps based on data and impact.
• Familiarity with tools like Google Analytics, Shopify Analytics, Hotjar, Optimizely, VWO, or similar.
• Experience managing multiple stakeholders and projects simultaneously.
• Strong communication and presentation skills to confidently lead client discussions.
• Ability to work independently, manage time effectively, and drive results in a remote setting.

Nice to Have:

• Experience working in a digital agency or client-facing environment.
• Understanding of HTML/CSS and ability to collaborate closely with developers.
• Familiarity with UX/UI tools like Figma, Adobe XD, or Sketch.
• Background in psychology, marketing, or data science related to user behavior.
• Experience with Shopify Plus, headless builds, or international storefronts.
• Proficient in English (written and spoken).

How to Apply:

If you’re ready to own CRO strategy and execution for high-growth Shopify brands, please complete our follow-up application form to be considered.

Please note that only applicants with a minimum of 3 years of Shopify experience will be considered. All application materials must be submitted in English.