Product Manager

Job Title: Product Owner/Manager – Airport Operations Domain

Location: Dubai

Experience: 12+ years

Domain: Airlines / Aviation / Travel Technology

Employment Type: Full-Time

About the Role

We are looking for a dynamic and experienced Product Owner or Manager with deep expertise in the airline industry to lead the design, development, and optimization of airport-specific digital products and solutions. The ideal candidate should bring a strong understanding of airport, ground handler and airline business models, processes, and systems in the Airport Operations domain with focus on Baggage Management.

Key Responsibilities

1. Own the product lifecycle from ideation to delivery for airport-specific technology platforms (e.g., ground operations, baggage management platforms, etc.)
2. Define product vision, roadmap, and growth opportunities aligned with ground handler, airport and airline business objectives
3. Collaborate with internal teams (other product owners and managers, as well as architecture, engineering, UX/UI, QA, sales, and marketing) to build scalable, user-centric solutions
4. Engage with airline stakeholders and customers to gather feedback, define user requirements, validate features, and influence business processes
5. Translate complex business needs into detailed product features and user stories and build the product backlog to be consumed by multiple product teams
6. Participate in and guide the team in demos of the developed product to stakeholders
7. Track product performance through KPIs, user feedback, and analytics; promote product adoption and continuously optimize product features
8. Build strong relationships with team members, peers, line and stakeholders
9. Keep up with industry trends, emerging technologies, and competitive landscape in the aviation sector

Required Skills and Experience

1. 5+ years of technology product management experience, with at least 3 years focused on airport/airline/travel domain
2. Awareness of agile and product management principles
3. Experience working as part of complex programmes and building or implementing B2B, B2E and B2C facing digital platforms for airlines and airports
4. Strong domain expertise in one Airport Operations and Airline/Airport Baggage Management
5. Proven experience in agile product development environments
6. Excellent problem-solving and analytical skills. Exposure to Design Thinking workshops
7. Strong spoken and written communication skills
8. Strong stakeholder management with cross-functional teams and airline clients. Ability to influence without authority
9. Experience developing (including coaching and mentoring) direct and indirect reports
10. Ability to create wireframes, product documentation, and high-level technical requirements
11. Qualified in SAFe Product Owner/Product Manager (POPM) or Agile Product Management (APM)
12. Tools: Jira, Confluence, Qmetry, collaboration tools like Miro, Mural

Preferred Qualifications

1. MBA or related business/technology degree
2. Experience building innovative or AI products
3. Familiarity with APIs, cloud-based platforms, and airport and airline data integrations