Service Now Business Analyst

Job Description: ServiceNow Business Analyst

We are seeking a skilled ServiceNow Business Analyst who possesses a 50/50 balance of platform technical knowledge and business acumen. The successful candidate will play a crucial part in helping our customers explore the platform product lines and designing solutions that meet their specific business requirements. Your responsibilities will include coordinating with product teams and ensuring a seamless customer experience.

Key Responsibilities

• Conduct workshops and meetings to gather requirements from stakeholders.
• Analyze and determine solutions in collaboration with solution architects and product management teams.
• Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.
• Create design documents, user stories, and requirements tracker for ServiceNow modules.
• Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.
• Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the "5 Whys" technique.

Qualifications

• Demonstrated experience as a Business Analyst, preferably in ServiceNow or similar platforms.
• Strong technical knowledge of the ServiceNow platform and its modules.
• Excellent understanding of business processes and ability to translate them into technical solutions.
• Proven ability to run workshops and meetings to gather requirements.
• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with excellent organizational skills.
• Strong business acumen and the ability to understand and address customer needs.

Additional

• Understand the importance of have a correct information management
• Knowledge of information Security and Data Protection
• correct information Security management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity ; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.