CX Product Owner

Sisu Group is a fast growing iGaming startup with offices in Tallinn and Malaga, and over 150 team members. We are on a mission to revolutionize iGaming and sports betting by creating the next-generation platform and products. Our offerings are 100% cloud-based, capable of seamless scaling across different regions and brands. In 2024, we have successfully launched two brands, ReSpin and Epicbet, on our proprietary platform. Sisu Group is founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet. The majority of the company is owned by staff, with secured funding totalling €21M.

Are you passionate about solving complex problems and building meaningful tools that enhance compliance, protect players, and improve customer journeys?

We’re looking for a CX Product Owner to take ownership of a cross-functional IT team, responsible for some of the most business-critical parts of our platform - from fraud prevention and license compliance to customer onboarding and AI-powered support.

In this role, you’ll coordinate with stakeholders from Compliance, Sustainable Gaming, AML, Fraud, Customer Support, and Tech to translate their needs into clear, actionable development work. You’ll work closely with two department specific development teams, BI team and QA, to ensure everything we build is effective, tested, and measurable.

Your Skills And Experience

• 2+ years in the iGaming industry
• Experience working as a Product Owner or in a similar delivery-focused role
• Strong understanding of agile delivery processes and tools (e.g. Jira, Confluence)
• Comfortable working with development teams and translating stakeholder needs into technical deliverables
• Organised, proactive, and capable of managing multiple priorities across teams
• Excellent communication and collaboration skills
• Fluent in written and spoken English
  
  

You Will Be Responsible For

• Building fraud prevention tools that reduce risk and save the company money by detecting and blocking suspicious behavior
• Developing sustainable gaming features that help ensure a safe and responsible playing environment for our customers
• Automating compliance and support processes, including player verification, risk assessments (AML, fraud, sustainable gaming), and chatbot integrations
• Collaborating with BI to ensure all features are properly tracked, measured, and guided by data insights
• Optimizing the player journey through seamless registration, login, authentication, and account verification processes
• Supporting new market launches and license rollouts, which often require intensive development efforts to meet local regulatory standards
  
  

Company Culture And Benefits

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage each other to be proactive and take ownership, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, while sharing our key values of caring, thinking outside the box, taking charge and having a positive mindset, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation. Clear police record required, ensuring a commitment to integrity and a safe workplace.