Software Engineer (Frontend)

About AI Help Platform

In AI Help Platform, we build AI platforms and products to ensure that our users get the best support possible. We aim to delight our users by solving their issues proactively and magically while ensuring a seamless handover to a human agent with all the prerequisite information for those complex issues.

We are a tight-knit, diverse team that enjoys solving complex problems with cutting-edge AI technology with a pragmatic user-first mindset.

Vision

Enable a billion people to unlock their creative potential through AI-powered help that feels as natural as having a trusted expert by their side.

Mission

Build intelligent, scalable AI help experiences that empower teams to solve user problems seamlessly while driving continuous product improvement through user feedback.

About the Role/Specialty

You’ll be a Frontend Engineer working across Canva’s help surfaces – from in-product guidance to embedded support widgets and everything in between. You’ll work with designers, engineers, researchers, and PMs to build features that are not only functional but feel magical to use. You’ll elevate the craft of frontend development in the help experience space by contributing to reusable components, performance improvements, and accessible designs.

Goals you’ll achieve

0-6 month goals

• You’ll ship key frontend experiences that improve user access to support
• You’ll build reusable components and contribute to our design system for Help UX
• You’ll pair with designers to ensure high-quality UI/UX outcomes

6-12 month goals

• You’ll independently own frontend features or help journeys end-to-end
• You’ll lead UI performance tuning initiatives for help widgets
• You’ll help shape frontend best practices across the team

What you’ll do (responsibilities)

• You’ll build accessible, performant, and scalable help interfaces in Canva
• You’ll work across the stack as needed, with a frontend emphasis
• You’ll collaborate closely with UX, product, and backend teams
• You’ll champion usability and frontend performance improvements
• You’ll write tests and maintain code quality across our help surfaces
• You’ll contribute to the technical direction of help experiences at Canva

What we're looking for

You’re a frontend developer with a passion for user experience. You enjoy crafting elegant UIs that solve real problems. You’re comfortable with modern JS frameworks (we use React), CSS-in-JS, and component-driven development. You’re proactive, collaborative, and love working across disciplines to make complex things simple for users.

What the candidate will learn and how will they develop at Canva

• Frontend craft mentorship and exposure to Canva’s design systems
• Opportunities to own end-to-end experiences and drive feature UX
• Collaboration with multi-disciplinary teams in a fast-moving product environment
• Growth toward technical leadership or full-stack expertise