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Make a difference as a Product Experience Designer.
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
Your Role
Joining NRMA Insurance’s Digital Experience team, you’ll play a crucial role in shaping impactful digital products by supporting early-stage discovery, research, and strategy. Your focus will be on identifying the right problems to solve before delivery begins, helping to create digital-first experiences that are engaging, efficient, and user-friendly—particularly within self-service journeys.
You'll lead and conduct both qualitative and quantitative research to explore user and stakeholder behaviours, needs, and contexts. This includes setting up and running interviews, surveys, and discussion guides with light guidance, ensuring insights are grounded in real user experiences. You’ll be expected to identify adoption and engagement gaps in digital journeys to support long-term engagement and value.
In this role, you’ll translate research insights into strategic opportunities by mapping journeys, creating service blueprints, and producing insight reports. You’ll work collaboratively with the wider team—including UX, UI, and content designers—to design cohesive, user-centred solutions. Facilitating workshops and aligning squads and stakeholders will be key to your success, along with contributing to broader design strategy initiatives alongside senior team members. Your work will drive clarity across people, systems, and touchpoints, helping to uplift and reimagine the digital experience.
This is a 24-month Max Term Contract opportunity, and we welcome applicants from Gadigal Country (Sydney) and Naarm (Melbourne).
About You
Joining NRMA Insurance, you’ll have access to a raft of benefits from across the Group:
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
Your Role
Joining NRMA Insurance’s Digital Experience team, you’ll play a crucial role in shaping impactful digital products by supporting early-stage discovery, research, and strategy. Your focus will be on identifying the right problems to solve before delivery begins, helping to create digital-first experiences that are engaging, efficient, and user-friendly—particularly within self-service journeys.
You'll lead and conduct both qualitative and quantitative research to explore user and stakeholder behaviours, needs, and contexts. This includes setting up and running interviews, surveys, and discussion guides with light guidance, ensuring insights are grounded in real user experiences. You’ll be expected to identify adoption and engagement gaps in digital journeys to support long-term engagement and value.
In this role, you’ll translate research insights into strategic opportunities by mapping journeys, creating service blueprints, and producing insight reports. You’ll work collaboratively with the wider team—including UX, UI, and content designers—to design cohesive, user-centred solutions. Facilitating workshops and aligning squads and stakeholders will be key to your success, along with contributing to broader design strategy initiatives alongside senior team members. Your work will drive clarity across people, systems, and touchpoints, helping to uplift and reimagine the digital experience.
This is a 24-month Max Term Contract opportunity, and we welcome applicants from Gadigal Country (Sydney) and Naarm (Melbourne).
About You
- Applied Design Expertise 3+ years' experience in product or service design, with practical application of quantitative and qualitative research techniques, uncovering pain points and opportunities, utilise behavioural and systems thinking to support and shape strategic shifts as well as conducting and facilitating workshop to drive ideation, concept generation and surface actionable insights
- Strong research, analytical and problem framing skills – Able to explore user and stakeholder behaviours, needs, and contexts to uncover gaps between current experiences and desired outcomes, using open-ended research to define the right problems early. Also analyse research and market trends to uncover pattern and identify where design can drive the greatest impact, supporting innovation and shaping strategic opportunities
- Confident in creating design artefacts and journey mapping Visualise end-to-end journeys and processes to uncover pain points, opportunities, and guide alignment across people, systems, and touchpoints.
- Able to drive collaboration and support stakeholder management Collaborate with cross-functional teams and help drive collaboration to surface insights, co-create ideas, and build team alignment. Communicate effectively with project stakeholders to showcase progress and manage expectations
- Experience in generating service prototypes, testing and defining success metrics Able to support and assist in designing and testing service concepts for feasibility, usability, and desirability, applying inclusive and accessible practices to ensure solutions work for a diverse range of needs and backgrounds
- Contribute to actionable strategies that align design efforts with future visions and business goals, helping communicate design’s value.
Joining NRMA Insurance, you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Dedicated career growth programs, including the award-winning IAG Academy
- Discounts on every day and special occasion items
- Great employee network communities
- Community volunteer days and team volunteer activities
- Award-winning recognition and reward program
- employment type eligibility criteria apply
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Ready to apply?
Join IAG and take your career to the next level!
Application takes less than 5 minutes
Post Date
2025-07-09
Job Type
REMOTE
Employment type
Contract
Category
Information Technology
Level
Entry
Country
Australia
Industry
Insurance
Skills
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