L1 NOC Network Security Engineer

Role Overview:

We are seeking an L1 NOC Network Security Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of network and security with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The L1 NOC Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and security systems.

Key Responsibilities:

Monitoring and Incident Detection:

• Continuously monitor network and security using Solarwinds.
• Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
• Escalate issues to L2 or L3 engineers as necessary, following established protocols.

Initial Troubleshooting:

• Perform troubleshooting on network and security issues, including Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
• Use remote tools to access and troubleshoot network and security devices.
• Document all incidents, troubleshooting steps, and resolutions in the incident management system.

Incident Management:

• Categorize and prioritize incidents based on severity and impact.
• Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
• Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.

Network and System Maintenance:

• Assist in routine network and security maintenance tasks, including applying patches, updates, and configuration changes.
• Support in performing health checks on network and security devices and critical devices to ensure optimal performance.

Shift Work and On-Call Support:

• Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
• Participate in on-call rotations to ensure coverage during off-hours and weekends.

Required Qualifications:

• Experience: 3+ years of experience in large industry monitoring network and security operations.
• Technical Skills: Experience in troubleshooting Network /Security devices Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
• Monitoring Tools: Experience with network and security monitoring tools (SolarWinds) and incident management systems (ServiceNow).
• Certifications: CISCO CCNA /Security or equivalent, Solarwinds certifications are preferred.