We are seeking a motivated and detail-oriented Junior Engineer to join our growing technology team. This is an excellent opportunity for someone looking to grow in the IT field and gain hands-on experience in a fast-paced, supportive environment.

Key Responsibilities:

• Provide first-level contact and problem resolution for users via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, mobile devices, and printers.
• Escalate unresolved issues to higher-level support or relevant departments.
• Maintain accurate documentation of user issues, troubleshooting steps, and resolutions in the helpdesk system.
• Assist with onboarding/offboarding of employees (e.g., setting up accounts, configuring equipment).
• Install, configure, and update software and operating systems.
• Support remote and in-office users across multiple locations if required.
• Follow standard procedures for proper escalation of unresolved issues.
• Contribute to the creation and maintenance of knowledge base articles

Qualification & Experience:

• Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2-5 years of experience in an IT support/helpdesk environment.
• Solid knowledge of Windows
• Familiarity with Microsoft 365, Active Directory, and common business applications.
• Excellent problem-solving and communication skills.
• Ability to manage time effectively and handle multiple priorities.
• Strong customer service orientation.
• Healthcare exp will be a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience with ticketing systems like Zoho Desk, Jira, ServiceNow, or Zendesk.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).