Deskside Support Technician

Job Title: Deskside Support Specialist (EUC)

Mode: Permanent (Full Time)

Location: Blarenberglaan 3c, 2800 Mechelen, Belgium.

Language : Dutch and English

Experience: 3-5 years of experience

Key Responsibilities:

• Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site.
• Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.
• Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning.
• Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements.
• Security & Compliance: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standards.
• Asset Management: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements.
• Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments.
• User Training: Provide end-user training and education on the use of systems, software, and IT policies.
• Vendor Liaison: Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessary.
• Incident and Service Request Management: Utilize ITSM tools (e.g., ServiceNow, JIRA) to log and track incidents, service requests, and changes according to ITIL processes.

Required Skills and Experience:

• Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
• Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
• Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
• IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
• Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.