Lead Project Manager

Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.

Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain 🌍

We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we are rapidly growing our network.

And we do not plan to stop there! We just raised €18 million with Statkraft Ventures and our historical investors Promus Ventures, 360 Capital, 50 Partners and Techstars, to give even more visibility to worldwide transport actors. 🚀

We’re seeking a skilled Team Lead Project Manager to oversee the implementation and operational success of our SaaS solutions for clients. In this role, you will drive cross-functional collaboration, manage key client projects, and lead a team focused on delivering exceptional client outcomes.

MISSIONS 💪

Mission n°1 : Project Management

• Operational Implementation: Oversee the deployment of our solutions, ensuring customer success through the project and hypercare phases
• Collaboration for Client Success: Work closely with CSM and Sales teams to ensure contract terms are met, identify growth opportunities, address potential challenges, and align everyone towards customer satisfaction and zero churn
• Risk Management: Identify and manage risks, acting as a point of escalation for customers when needed
• Customer Feedback: Communicate customer needs to the Product team, advocating for continuous improvement
• Hands-On Project Ownership: Manage projects directly to stay connected with the customer experience
  
  

Mission n°2 : Structuring the project activity

• Process Optimization: Implement best practices and tools to structure project management
• Cross-Functional Collaboration: Contribute to platform enhancements and improvements in both internal and client-facing processes
  
  

Mission n° 3 : Team management

• Goal Setting & Performance: Define and animate OKRs at both the team and individual levels
• Team Development: Build, mentor, and support team growth, ensuring a productive, motivated, and high-performing environment
• Workload & Performance Management: Manage team workload, provide guidance, and set up quality indicators to monitor and improve performance
  
  

IDEAL PROFILE ⭐

• You are fluent in French and in English (must haves due to our international context)
• You have a minimum of +5 years experience in Project Management acquired in a consulting firm, a transport provider or a solution editor and ideally have knowledge of the B2B Saas environment
• You have a strong will, good interpersonal skills and you enjoy customer contact
• A first experience in management is required for this position
• You have a strong understanding of project management issues, including Integration Management, Quality Management, Risk and Issues Management..
• Any other language like German is an asset
• All our positions are open to people with disabilities
  
  

Why joining us :

Wakeo is the perfect company if you want to :

• Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities
• Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly
• Enjoy teambuilding moments (Wakeo days, seminars…)
• Work in a hybrid way (2 to 3 days a week)
• Benefit from offices in the heart of Paris (with Gym access in the Office 💪)
  
  

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