Senior Product Designer

We Are:

Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

Design & Digital Products - a part of Accenture Song - creates value for our clients, their employees, and their customers. We conceptualize, design and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring any service or product to reality.

Job Description:

You are a noted Senior Experience Design star. You’re a known leader with incredible design knowledge and successful projects under your belt. Your design execution and aesthetic choices elevate the product you are designing. You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You’re an organized project team player with the ability to iron out an amorphous process and effectively lead the team’s deliverables, responsibilities and schedule.

The work:

Offer counsel to clients on a consistent basis and are often seen as a part of “their” team

Comfortable leading and providing structure to potentially amorphous or evolving processes

Lead and contribute to the team’s deliverables, responsibilities and schedule while maintaining the integrity of design process

Conviction to champion your perspective while successfully collaborating with other points of view

Comfortable working as a solo-designer, team member, or team lead

Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects

Have a Human Centered Design approach in solving user needs with deep customer empathy

Apply design thinking to create world-class digital experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities

Translate concepts into designs that illustrate simplicity despite system complexity

Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping

Explain and sell design decisions to clients and stakeholders

Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts

Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually

Work closely with development teams to ensure that design specifications are implemented

Participate in and contribute to Project Debriefs, project templates and design POV’s.

Contribute wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials

Ability to conduct heuristic and functional reviews of other digital experiences

Mentor other novice design practitioners

Here’s what you need:

4+ years’ experience in digital design

At least 1 year of team leadership experience

You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Figma (primary), Adobe XD, the Creative Suite, and other design tools

Experience designing and implementing Accessible solutions (WCAG 2.1 or 2.2 AA)

A University Degree is required for this position

Eligibility to obtain Security Reliability clearance in a reasonable timeframe

Bonus points if:

You’re experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research

You have experience with client-facing projects, ideally in consulting, agency or other business-related services

You’re composed in high-pressure situations with a “big-picture” perspective on how to handle those

You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Sketch, Axure, the Creative Suite, and other relative design tools

You have a willingness for reasonable business travel to work with onsite teams and clients

You’re comfortable in Sketch, Axure, the Creative Suite, and other relative tools to design for digital interfaces

Graphic and Visual Design skills

Consulting experience delivering and supporting business development