Financial Reporting Analyst

Financial Analysis & Reporting – Development & Customer Insights

We are seeking a results-driven Financial Analysis & Reporting to join our team. This role supports both the Development and Finance functions by delivering accurate financial analysis, insightful reporting, and business planning support. The ideal candidate will also contribute to improving customer experience through data-driven insights and efficient complaint management.

This is a high-impact role for someone who thrives on analysis, cross-functional collaboration, and turning data into meaningful business outcomes.

Key Responsibilities

Financial Analysis & Reporting

• Prepare monthly management reports and dashboards with detailed variance analysis of key KPIs including sales, profitability, cash collections, and receivables.
• Identify performance trends and explain variances against budget and forecast, offering actionable insights.
• Work with cross-functional teams to consolidate and validate financial and operational data.
• Enhance reporting processes through automation and improved data integrity.
• Maintain and update financial databases and dashboards to ensure consistency and accuracy.
• Support quarterly forecasting and annual business planning in collaboration with Finance and Development teams.
• Develop and maintain Power BI reports related to sales, inventory movement, receivables, and cash collections.
• Handle ad hoc analysis and reporting requests from management as required.

Customer Data Insights & Complaint Analytics

• Coordinate and route customer complaints to the appropriate departments, ensuring timely handling across all functions.
• Monitor complaint resolution status and follow up to ensure timely closure.
• Provide exception-based reporting on delays, unresolved issues, and non-compliance cases, escalating critical matters to senior management when needed.
• Analyze trends in customer feedback, complaints, surveys, and service performance data to identify root causes and improvement opportunities.
• Support the Voice of the Customer (VOC) Team Lead in survey design, customer profiling, and tracking of action items from the VOC Governance Group.
• Monitor and report on the performance of the Complaint Management Platform (CMP) and Survey Management Platform (SMP), preparing regular summaries.
• Contribute to continuous improvement by recommending enhancements to the complaint resolution process and customer experience tracking.

Candidate Profile

Education & Qualifications

• Bachelor’s or Master’s degree in Business Administration or a related field.
• Preferred: MBA in Finance, ACCA qualification, or CFA Level 2 candidate.

Experience

• 2–3 years of relevant experience in a finance role, with exposure to business or investment valuation.
• Strong background in data analytics and financial presentation.

Technical Competencies

• Financial accounting and investment valuation
• Financial statement analysis
• Power BI and business intelligence tools
• Reporting, dashboard creation, and data visualization

Interpersonal Competencies

• Effective written and verbal communication in both English and Arabic
• Strong interpersonal and stakeholder engagement skills

What We Value

• Bold thinking and initiative
• Passion for delivering impact through insight
• Collaborative spirit and a belief in the power of teamwork

If you're looking for a dynamic opportunity to apply your financial and analytical skills while contributing to customer experience enhancements, we’d love to hear from you. Apply now or share with someone who would be a great fit.