Software Engineering II

Job Description

We're looking for a Software Engineer II with experience in development in high traffic, mission critical services. This role is with the Core Services Account team in Melbourne. You'll be part of a high-impact team responsible for developing and enhancing Zendesk’s Account Service — a core platform that enables customers to access all Zendesk products with a single account. Our work spans key areas such as managing the full account lifecycle, provisioning products, and handling usage allowances.

Our Team Works With, And Focuses On

• Writing clean, maintainable code that encapsulates complex business requirements.
• Integrating with many of Zendesk’s products and services.
• Adapting to new, and changing, business requirements.
• Being the core service that enables go to market activities and launching exciting and new Zendesk products.
• Collaborating with teams all around the world.
  
  

What You’ll Be Doing

• Work in a close-knit, highly productive team.
• Actively engage in team discussions and code reviews.
• Participate in the full development cycle from discovery to deployment.
• Take ownership of features and collaborate with product managers and designers to deliver a unified Zendesk customer experience.
• Write reliable, reusable and scalable code.
• Continuously learn and improve your skills.
• Work with your manager to identify opportunities, and advance your career.
  
  

What You Bring To The Role

• At least 2 years of commercial software engineering experience.
• 1+ years of experience in fullstack development.
• Production experience in at least one of the following languages/framework:, Ruby on Rails, Scala
• Good communication skills, both written and verbal - we work across teams in multiple timezones and hence prioritise asynchronous collaboration.
• Meticulous, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
• A culture of teaching, learning, growth and innovation.
  
  

Tech Stack

• Our code is written primarily in Scala and Ruby on Rails.
• Our servers live in AWS.
• Our applications/services are deployed via Spinnaker to Kubernetes.
• Our data is stored in Aurora/MySQL, Amazon S3, and Snowflake data warehouse.
  
  

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.