People Operations Coordinator

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

We’re a vibrant, growing company of around 90 employees based in Utrecht. Our People Team is a close-knit and driven group. We work closely together, sharing knowledge and supporting each other to create the best employee experience.

The Role

As our People Operations Coordinator, you’ll play a key role in delivering a smooth and engaging employee experience and be the right hand to the People Team Lead. You’ll handle core HR processes and step in to support our talent acquisition specialist when needed. This is a hands-on role suited to someone proactive, process-savvy, and service-minded.

What You’ll Do

• Oversee onboarding and offboarding processes, including visa applications and 30% ruling coordination when applicable
• Ensure accurate and compliant employee records in our HRIS and manage employment contracts and documentation
• Prepare and submit monthly payroll inputs in coordination with our external payroll provider
• Support the People Team Lead with employee relations and day-to-day HR queries
• Jump in to assist the Talent Acquisition team during busy periods or absences (e.g., interview scheduling, ATS updates)
• Work with the Workplace team to help plan and coordinate office events, team outings, and employee engagement initiatives
  
  

What We’re Looking For

• 1 year of experience in HR or People Operations, ideally in an international environment
• Hands-on, proactive, and highly organized, with a strong service mindset
• Comfortable working with HRIS and ATS systems; tech- and process-savvy
• Excellent communication skills in English (Dutch is a plus)
• A collaborative team player who thrives in a fast-paced environment
  
  

Nice To Have Experience With

• Dutch labor law and employment contract management
• Visa and 30% ruling procedures
• Payroll and pension coordination (in collaboration with external providers)
• Tools like Personio, NMBRS or Ashby are a strong plus
  
  

What We Offer

• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4/5).
• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
• An education budget to feed your curiosity and 2 extra days off for your courses or conferences, if needed.
• 28 vacation days to rest, have fun, and travel as you wish.
• Internet and phone allowance every month!
• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.
  
  

Our culture & values

At Trengo, our culture is shaped by four core values that guide who we are and how we work.

• We are dynamic – We enjoy experimenting boldly and adapt quickly to deliver value.
• We are future-proof – We embrace new technologies to work smarter and amplify our impact.
• We all own it – We drive success as a team and hold ourselves equally accountable.
• We are open – We treat everyone with respect, regardless of our differences.
  
  

Job descriptions can be difficult to interpret. If you believe you're a strong fit for the People Operations opportunity but don’t meet every requirement, we’d love to hear about your motivation in a cover letter!