TS Systems Engineer - ITSM (ISO 20000)

About The Role

In this role, you will be part of ISO 20000-1:2018 certified IT Service Management Team. You will be responsible for ensuring that the company's IT service management (ITSM) processes and procedures are compliant with all applicable laws, regulations, and standards. This includes tasks such as providing required input for developing and implementing ITSM policies and procedures, conducting periodic internal compliance review, guiding and providing ITSM training to staffs. You will also act as a liaison between the IT department and other dependent departments, ensuring that the company's ITSM compliance requirements are fully met.

Key Responsibilities

• Work with various stakeholders for Implementing the approved ITSM policies and procedures for the organisation.
• Conduct periodic internal compliance review of ITSM processes and procedures.
• Guide and provide training to staff on ITSM compliance requirements.
• Act as a liaison between the IT department and other departments.
• Stay up-to-date on the latest laws, regulations, and standards related to ITSM.
• Providing input into IT service improvement initiatives wherever necessary.
• Help the ITSM Steering Committee in identifying the needs of the business, designing IT services that meet those needs, and implementing those services.
• If required, lead the implementation and maintenance of the ISO 20000-1 ITSM standard.
• Coordinate and help ITSM Steering committee team on the ISO 20000-1 audit process.
• Develop and maintain the ISO 20000-1 documentations.
• Provide input into the ITSM strategy to ensure annual audits on ISO 20000-1 is executed as per schedule.
• Stay up-to-date on the latest changes to the ISO 20000-1 standard.
• Strong understanding of the ISO 20000-1 standard.
• Excellent communication skills.
• Excellent problem-solving skills.
• Excellent organizational skills.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Job Posting

Jul 14, 2025, 4:32:48 PM

About You

To be successful in this role you must have customer facing experience with excellent command over English language. You must handle multiple tasks at one time and work successfully as part of a team, while being under pressure. You must work varied hours / days based on business needs with process-oriented approach to address issues in hand.Hands on experience in working for ANY ISO standard implementation in the organisation will be an added advantage.

You must hold a Diploma or Bachelor's Degree in IT or equivalent qualification with minimum 4 to 6 years of relevant experience in business department administration, document and process control, ISO implementation and maintenance, vendor and stakeholder management. We are looking for someone with good communication and if you are a highly motivated and organized individual with a passion for IT Service Management, we encourage you to apply for this exciting opportunity.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.