Chief Operations Engineer

Relocation provided.

As a Chief Operations Engineer (COO) at Creem, you'll apply your engineering expertise to build robust, scalable operational systems that blend technical innovation with exceptional business processes. This pivotal role combines operational oversight with technical implementation—you'll architect our internal workflows, implement cohesive automation across our operational touchpoints, and create the technical components that make our financial infrastructure both secure and efficient.

As COO, you'll own the entire operational domain, taking responsibility for shaping systems that address critical business challenges. You'll prioritize and deliver high-impact automation solutions that create maximum value, consistently making decisions that solve the biggest problems first. Your detective-like curiosity will drive you to investigate inefficiencies, identify potential risks, and implement preventative measures. You'll develop with a relentless focus on creating operational functionality that drives meaningful outcomes. Your decision-making will be informed by direct stakeholder conversations and system testing, ensuring our solutions truly solve business problems.

In this foundational position, you'll have extraordinary latitude to innovate, leveraging AI automation to amplify your impact. We envision you building and orchestrating a suite of AI agents that extend your capabilities within operations—from onboarding workflows to reviews, transaction monitoring, and payouts—allowing you to focus on the highest-value strategic work while automating routine tasks.

While you'll handle traditional operational responsibilities like vendor management and accounting coordination, your engineering mindset will transform these areas through creative automation.

Customer empathy and security vigilance will be central to your process—you'll act as our operational Sherlock Holmes, investigating anomalies, catching bad actors, and translating complex challenges into elegant solutions. This role carries founder-level responsibility and influence, as your vision and execution will establish Creem's operational foundation for years to come.

• Autonomy with Impact: We don't dictate tasks—team members choose work based on customer impact potential.
• Problem Solvers: Our defining features are still ahead of us. We need people who act fast, innovate, and iterate.
• Technical Excellence: We prioritize high talent density and technical innovation across all roles.
• AI-First Mindset: Every team member contributes to our AI approach through automation and technical innovation.
  

• Technical Prowess: You have full stack experience with modern technologies like React, JavaScript/TypeScript, NextJS and NestJS.
• Customer Centricity: You thrive on direct customer interactions, actively seeking to understand their needs and developing solutions that address their most pressing challenges.
• Builder's Mindset: You've created something meaningful from the ground up—whether leading a project, founding a venture, or crafting an impressive side project that demonstrates your initiative.
• Communication Excellence: You articulate ideas clearly and document thoroughly, understanding that transparent communication is fundamental to our collaborative approach.
• Bias for Action: You move with purpose and velocity, driving for impact rather than perfection. You're comfortable making decisions and stepping on toes when necessary to achieve results.
• Investigative Curiosity: You possess a Sherlock Holmes-like approach to problems, finding excitement in detecting anomalies, uncovering patterns, and catching bad actors. Your natural detective mindset helps you anticipate risks and build robust safeguards into our systems.

• Entrepreneurial Experience: You've built and monetized your own projects or ventures, bringing firsthand understanding of the entire product lifecycle.
• Craftsmanship: You obsess over the details—from delightful animations to thoughtful edge-case handling—and create user-friendly experiences.
• Fintech/DevTools Background: Previous experience with payments infrastructure, billing systems, or developer tooling gives you valuable domain knowledge.
• Execution Focus: While you appreciate great architecture, you prioritize shipping and iterating over endless conceptualizing.
• Customer Support Background: You have previous experience in customer support roles, allowing you to comfortably interact with a diverse range of customers and businesses.