Technology Support Analyst (L2)

About the Role:

We are seeking a proactive and skilled IT Support Specialist to join our team. This role involves providing technical support for cloud servers, Virtual Desktop Infrastructure (VDI), Active Directory, Microsoft 365, VoIP systems, and CRM platforms. The ideal candidate will have a strong background in IT support, troubleshooting, and systems administration to maintain and optimize our IT infrastructure and support our staff's technological needs.

Must Have: Fluency in English

Technical Support:

• Provide Tier 1 and Tier 2 support for end-user hardware, software, and network issues. Resolve technical incidents and service requests via phone, email, or in person.
• Administer and maintain cloud-based servers, monitor system health, ensure data integrity, and manage backup/recovery solutions.
• Support Virtual Desktop Infrastructure (VDI) environments, including setup, deployment, and troubleshooting for virtual desktops and applications.
• Manage user accounts, permissions, and licenses within Microsoft 365, support Outlook, SharePoint, OneDrive, Teams, and related applications.
• Active Directory: Handle user management, group policies, and directory structures; create and maintain user accounts, groups, and permissions.
• Configure and troubleshoot VoIP phone systems, including setup, maintenance, and user support for phone and call routing issues.
• Provide user support, configuration, and troubleshooting for the company CRM; assist with user training and documentation.
• Ensure compliance with IT security policies, assist in implementing security protocols, and maintain system protection tools.
• Create and update documentation for technical processes, end-user guides, and troubleshooting procedures.
• Identify opportunities for IT process improvement and propose enhancements to IT systems and support workflows.

Why you should join:

📍Prime Location: Work from a modern office in the heart of Dubai’s Business Bay – one of the city’s most prestigious business hubs.

🌍Global Culture: Be part of a vibrant, international team in a high-tech, fast paced environment.

💰Competitive Package: Enjoy an excellent compensation structure tailored to reward top talent.

🛡️Comprehensive Insurance.

✈️ Annual Travel Perks: After one year of service, receive sponsored flight tickets to your home country.

✈️ Growth-Focused - A long-term career path with development opportunities