AWS DevOps Engineer

Tower Lead-AWS SECURITY, Cisco ASA

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Location- Paris, France

Hybrid mode- 3 days week (Work from office client location)

Language - French + English

Years of experience - Total experience: 5+ years

Job Summary

The Tower Lead for Support & Operations plays a critical role in managing escalations and ensuring seamless operational performance within the AWS Security and Cisco ASA frameworks. This position is pivotal in driving customer satisfaction and operational efficiency by aligning service delivery with organizational objectives and strategic initiatives.

(1.) Key Responsibilities

1. Ensure The Generation Of Tower-Level Revenue Through Effective Management And Optimization Of Aws Security And Cisco Asa Services, Aligning With The Organization's Financial Goals.

2. Oversee The Resolution Of Escalations, Ensuring All Tasks And Crisis Situations Are Addressed In Accordance With Established Sla Norms, Thereby Maintaining Operational Continuity.

3. Validate Reports And Monitor Operational Hygiene, Ensuring That Service Delivery Aligns With The Agreed Statement Of Work (Sow) And Complies With Industry Best Practices.

4. Enhance Customer Satisfaction By Identifying And Developing New Initiatives And Frameworks Within Aws Security And Cisco Asa, Promoting A Proactive Service Culture.

5. Implement The Profit Improvement Plan (Pip) By Leveraging Automation Strategies And Self-Driven Initiatives To Drive Efficiency And Cost Savings In Support Operations.

Skill Requirements

1. Proficient In Aws Security Best Practices And Tools, Including Iam, Cloudtrail, And Guardduty.

2. Strong Understanding Of Cisco Asa Security Features And Configurations For Effective Network Protection.

3. In-Depth Knowledge Of Operational Metrics, Sla Management, And Reporting Frameworks.

4. Exceptional Problem-Solving Skills And The Ability To Manage Escalations Effectively.

5. Excellent Communication And Stakeholder Management Skills To Foster Positive Customer Relationships.

Certification

1. Aws Certified Security Specialty (Optional But Valuable).

2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable).

Job Description

Orbit Sandoz Cloud project team is setting up AWS platform and services. Planning, designing building and testing of AWS platform is complete. Cloud service setup is in progress.

We are seeking an experienced AWS DevOps Engineer to join Orbit Sandoz Cloud project team. The ideal candidate will have a strong skills and experience in planning, coding, development, testing, release and deployment of AWS services using AWS native tools.

In this role, you will be responsible for building and qualifying AWS services. You will work closely with Architecture, Operations, Network, Service SME and Security teams to ensure the smooth development and release of AWS services.

General and Technical Requirements

- 5+ years of experience as DevOps Engineer

- Experience with CloudShell, CodeBuild, CodeCommit, CodePipeline, Cloud9

- Experience using X-Ray for troubleshooting code

- Experience with AWS CLi

- Experience with AWS CloudFormation – JSONYAML

- Experience of CloudFormation Stacks

- Proficiency in at least one programming or scripting language e.g. Python, Bash

- Experience in automation of AWS Service Catalog portfolio and product deployment by using AWS Cloud Development Kit

- Experience of networking resources, i.e. VPCWAF / GuardDuty / Routing / Firewall Manager / Route53 etc

- Experience of Secrets Manager

- Experience in Python Development

- Knowledge of security best practices in AWS cloud

- Strong problem-solving and communication skills

- Knowledge of AWS ConfigSystem Manager

Skills

- Understanding of Event-Driven architecture

- Understanding of Serverless Environment

- Experience with containerization technologies such as Docker and ECS

- Knowledge of database administration, particularly RDS and Aurora

- Experience of SDLC

- Experience with Terraform