Operations Associate - Onboarding

About Alaan

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 1,000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

About The Role

As an Onboarding-focused Operations Associate, you will start our Customers' journey with Alaan. The onboarding team is tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.

What You'll Do

• Be the first point of contact for our Customers' journey with Alaan, providing timely and effective guidance
• Assist customers in completing necessary documentation and account setup steps
• Verify customer information and documentation in accordance with KYC (Know Your Customer) and KYB (Know Your Business) requirements
• Collaborate with internal teams to streamline onboarding processes and improve customer experience
• Proactively and diligently follow up on queries raised by Customers
• Balance autonomy in solving problems with awareness of escalation necessities
• Help Alaan continuously improve the way it serves its Customers

What We Are Looking For

• 1-3 years experience in Operations teams at prominent start-ups
• Background in Fintech or B2B SaaS would be an added advantage
• Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
• Helping others succeed and improve gives you energy
• You are trustworthy and others perceive you as trustworthy
• You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
• Very organized and meticulous (no customer issue falls through the cracks)
• You love working against a goal - and you will independently identify what is needed to reach the goal
• Demonstrated ability to work solo as well as being a productive team member
• Strong fluency in English, both written and oral

What's in it for you

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more