QNB3440 - Senior Associate Cards Issuance (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent will provide support in the Issuance Unit for credit & debit cards by completing the daily operations in line with the Group’s procedures in addition to generating daily activity reports.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure Operations and Issuance Unit runs as an efficient processing centre, in terms of service delivery and operational risk management.
• Implements KPI’s and best practices for Senior Associate, Cards Issuance role.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Build and maintain strong and effective relationship with the all other related units to achieve Group’s goals.
• Provide timely and accurate information to the external and internal auditors when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Internal (Processes, Products, Regulatory):
• Provide round the clock customer and authorization services to ensure a smooth run of electronic based banking services.
• Extract daily reports concerning the issuing, modification, cancellation requests and transactions for Debit/ Credit cards for monitoring purposes.
• Follow up on pending issuing cases of all applications, by informing the Supervisor, Issuance.
• Perform the issuance of debit/ credit cards in accordance with the Group’s procedures.
• Efficiently handle the card dispatch process, postproduction in order to ensure timely deliveries to customers within the agreed turn around times.
• Receive, check the applications, perform data entry, generate PINs, and ensure Card embossing and encoding.
• Ensure compliance with all legal and regulatory pronouncements and recommend/ apply industry best practices concerning cards.
• Ensure all practices within the unit comply with the Group’s procedures and more specifically, the compliance related ones.
• Learning & Knowledge:
• Constantly research industry best practices in order to enhance service and to improve security.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education/Experience Requirements

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 2 years of relevant experience, preferably within a highly rated international bank
  
  

Note: you will be required to attach the following:

• Resume/CV
• QID (Front & Back)
• Passport
• Education Certificate
• Birth Certificate