Program Manager

Job Title: Program Manager – Branded Fares

Employment Type: Full-Time (FTE)

Experience-14-18 years

Location - Doha Qatar

Airline Industry mandatory

Key Focus Areas:

• Agile Methodologies
• Project Management
• Risk Management

Role Overview:

We are seeking a results-driven Program Manager to lead the Branded Fares initiative across all digital touchpoints. This role is instrumental in ensuring seamless project execution, stakeholder alignment, and delivering a best-in-class customer experience, while contributing to the organization’s broader digital transformation agenda.

Responsibilities:

Program Ownership & Delivery:

• Lead the end-to-end delivery of the Branded Fares program across all platforms and channels.
• Define and manage the program roadmap, delivery milestones, key performance indicators (KPIs), and governance framework.
• Oversee project planning, execution, and delivery within scope, timeline, and budget constraints.
• Proactively identify and mitigate risks, manage dependencies, and drive issue resolution.

Cross-Functional Leadership:

• Lead cross-functional project teams comprising product, IT, commercial, and external partners.
• Align team efforts with strategic business goals and ensure effective coordination among stakeholders.

Stakeholder Engagement:

• Serve as the primary point of contact for program-related communications with internal and external stakeholders.
• Provide regular updates to senior leadership on program progress, key decisions, risks, and outcomes.
• Ensure alignment across departments including commercial, product, and technology teams.

Customer Experience & Digital Sales:

• Translate branded fare propositions into intuitive, optimized digital experiences.
• Drive user acceptance testing (UAT) and ensure readiness for go-to-market execution.
• Leverage customer insights and data to improve customer journeys and digital performance.

Continuous Improvement:

• Monitor post-launch performance and gather customer feedback to identify opportunities for ongoing enhancements.
• Support the broader vision of digital retail transformation by contributing to innovation and best practices.