Operation Support Engineer

The Role

Working with the Transport Technology Operations Management Team, the principal function of this role is to lead the processing and validation of data input into the Automatic Vehicle Location System (AVL). The individual will have overall responsibility for the identification, planning, and migration of data from multiple sources, into a single consolidated data set, which will be used for a new central AVL system being sourced for use by all bus operators across Ireland. Technical Operations Support also provide support and expertise for projects (i.e. new systems) and changes to existing systems within the Transport Technology directorate. The successful candidate will be required to fulfil the following principal responsibilities.

Responsibilities

• Leading the processing and validation of data input into the Transport Technology’s (TT) various systems to ensure it provides the required level of service, accuracy and availability. These systems include, but are not limited to:
• Automatic Vehicle Location System (AVL);
• Planning Systems, including the data interface with Transport Operator systems; and o Business reporting capabilities including Transport Operator and Service Provider contract compliance reporting.
• Assisting in the triage, investigation and resolution of issues and problems with supported systems;
• Support Software Development Lifecycle (SDLC) and testing and QA activities, including; o Test Strategies o Test Plans o Test Cases/Suites o Test Case Management Tools
• Processing 'emergency' data supply changes resulting from unforeseen circumstances, such as emergency utility works creating a bus diversion, etc.;
• Assisting, from time to time, in testing and validation of enhancements and new features;
• To document and maintain processes and procedures as applicable to the TSG operations team, with full regard to how these interface with the wider business processes. This will include, but not be limited to: daily service tasks, configuration and release management, incident and problem management, service level continuity management, infrastructure and security management, disaster recovery and business continuity.
• Working with the Public Transport Contracts and Customer Experience teams to continually improve processes, system performance, and the customer experience.

Note: The functions and responsibilities initially assigned to the position are based on current organisational requirements and may change from time to time. The appointed individual requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority.

Essential Criteria:

1. Hold a minimum of an NFQ degree level 7 qualification in computing, engineering, information technology, or, a relevant technical discipline to data analysis, preferably data science or equivalent;
2. Have a minimum of 5 years’ recent experience working in a data management capacity including working with SQL databases, with 2 of those years managing people and/or projects; c) Be effective at prioritising work to ensure target dates (data supply life cycle) are achieved using the provided systems and tools with an eye for detail and accuracy; and

d) Possess good communication and interpersonal skills in order to influence non-direct reports, managers and stakeholders in matters that can enhance service quality.

Desirable Attributes:

The ideal candidate will also:

1. Have knowledge of commonly used public transport data specifications including NeTEx, GTFS,

VDV, SIRI, and NaPTAN;

1. Have previous experience working with GIS or spatial data.
2. Have an understanding of and exposure to Lean Six Sigma and/or ITIL;
3. Possess data management skills, understanding of data management principles and best practices;
4. Have an understanding of the underlying principals related to public transport real-time systems; and
5. Have experience of defining and understanding business requirements;