Head of IT /IT Director (Airport Operation)

Position: Head of IT /IT Director (Airport Operation)

Location: Amsterdam , NL

Department: Operations – IT

Type : Contract /Permanent

Job Context

The Head of IT /IT Director is responsible for creating and implementing IT policy, with a focus on process optimization. In this role, the Head of IT /IT Director is the driving force behind the IT organization, which must become and remain future-proof through project management, vendor management, service delivery, and governance.

Job Purpose

· Managing the team and designing, improving, and maintaining IT processes for cargo handling, passenger services, and disaster recovery services at the Amsterdam location.

Expected Results

Result Areas | Core Responsibilities

· ICT Strategy and Governance

· Formulate long-term strategy, policy, and plans

· Create support and ensure alignment within and outside the organization

· Develop ICT architecture and policy, standards, and (performance) norms for usage and management

· Justify proposals, consult internal and external experts, and ensure decision-making

· Communicate policies to the organization and advise on content and application

· Prepare and control budgets and expenditures

Technical Design (of Business Processes)

· Consult with the client to align the assignment, analyze existing information systems and ICT infrastructure

· Elaborate system requirements and concept, discuss developments and cross-influences in ICT infrastructure, inter-system relations, and hardware

· Define criteria for construction and implementation, and develop technical design (demo version) of the (to be) developed system software

· Investigate business processes (within defined assignment) and discuss plans/possibilities for modifying business processes

· Analyze obtained information

· Map out (desired state of) business processes, specify relationships between processes and related information systems

Operation and Optimization of ICT Services

· Monitor performance, capacity of ICT infrastructure, and system usage; act when necessary

· Initiate ICT improvements, translate them into investments, and assess the potential impact of changes

· Analyze ICT architecture and respond to technical changes

· Evaluate the basic designs of ICT infrastructure, advise on hardware, system software, and management systems

· Ensure implementation and compliance with standards

Vendor Management

· Contract vendors and prepare SLA agreements

· Manage outsourced tasks to external service providers, monitor quality and progress

· Build, maintain, and act as contact point for internal and external network

Cyber Security

· Develop and maintain cybersecurity strategy, policy, and infrastructure

· Implement data management and data security, define authorization levels

· Risk management in IT processes

Project Management

· Review accepted assignments, prepare project plan and justify the approach to the client

· Assemble project team, define project phases, indicate time and cost per phase, and discuss with the team and client

· Set up project meeting structure, administration, and reporting system

· Lead project execution as Project Manager

Leadership

· Direct, coach, and develop employees

· Establish and monitor organizational, communication, and reporting structures

· Conduct performance and appraisal interviews

· Team development and recruitment-related activities

· Ensure application of HR policies within area of responsibility

Compliance Regulations

· Comply with legal and corporate obligations and procedures concerning quality, safety, sustainability, environment, etc.

· Identify and timely report incidents, unsafe situations, and irregularities

· Ensure a clean and safe working environment

Working and Thinking Level

· Higher Professional Education (HBO+) / University (WO)

Education/Experience

· At least a Bachelor’s degree

· 5–8 years of experience in a similar role

· Experience managing logistics IT processes

· Subject matter expertise (database technology, cloud solutions, and IT security)

· Excellent Dutch and English skills (spoken and written)