Strategy & Program Manager - Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

This role reports into the Head of Strategy & Execution and sits within Adyen’s operations function, supporting one or more of Adyen’s pillars (digital, unified commerce, platforms and financial products). Operations consists of 4 domains- Support, Professional Services, Merchant Operations and Supply Chain & Procurement.

This team has 2 main focus areas- facilitate ops strategy development & planning, and driving global, cross-domain programs, central to our execution, with speed and scalability at its core.

What You’ll Do

You will play a key role in your scope, to facilitate and coordinate cross domain programs such as-

• Operational impact assessment and readiness for new products or commercial ideas/direction
• Operations involvement in supporting company wide commercial growth drivers
• Annual planning with the operations leadership team.
• Interpreting data and performance metrics across operations for your chosen scope at a good cadence, and driving appropriate action
• Drive/support communication initiatives, and/or events
• Apply your strategic and big picture lens in connecting the dots, as well as in identifying process-related roadblocks or accelerators throughout the year.
  
  

These programs are essential for reducing complexity today so that we can scale in the future, whilst keeping customer experience at our core.

Who You Are

• You have 6+ years of experience in managing complex projects or programs in (strategy) consulting or fintech/banking.
• You are comfortable navigating complexity and ambiguity, always striving to simplify and clarify while adapting swiftly as needed; ideally proven in a product/ tech context; and/ or you have been part of a rapidly growing company
• You have strong analytical and problem-solving skills with the ability to analyze complex data/situations and draw actionable insights.
• You have excellent project management and organizational skills to effectively handle multiple projects and prioritise accordingly.
• You have strong communication and presentation skills to effectively communicate ideas and recommendations to stakeholders at all levels.
• You have excellent people and relationship building skills that allow you to influence and collaborate across all levels of the company
• You have a track record in delivering impact, and never letting the ball drop.
  
  

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.