DevOps Specialist

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Admin-Jenkins,PowerShell,Python,Ansible

Job Summary

The Tools & Automation Administrator plays a critical role in maintaining and enhancing the operational efficiency of tools within the organization. This position is focused on independently resolving technical issues, providing on-call support, and conducting root cause analyses, all aimed at ensuring a high level of customer satisfaction and adherence to quality standards.

(1.) Key Responsibilities

1. Provide Technical Support And Resolutions By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Compliance With Quality Standards And Company Policies.

2. Conduct Root Cause Analysis Of Escalated Issues Using Powershell Scripts And Jenkins Pipelines To Identify And Implement Effective Solutions.

3. Enhance Team Knowledge By Creating And Managing A Knowledge Base, Providing Training For New Hires, And Coaching Analysts On Best Practices In Automation And Tools Usage.

4. Independently Resolve Technical Tickets Within The Agreed Sla By Leveraging Automation Tools Like Jenkins For Deployment And Troubleshooting.

5. Achieve A Positive Customer Experience By Ensuring First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases Through Effective Problem-Solving Techniques.

Skill Requirements:

1. Proficiency In Jenkins For Ci/Cd Automation

2. Strong Knowledge Of Powershell Scripting For Task Automation

3. Familiarity With Python And Ansible For Configuration Management

4. Understanding Of It Service Management And Ticket Resolution Processes

Certification:

1. Optional But Valuable: ITIL Certification

2. Optional But Valuable: Certified Jenkins Engineer

3. Optional But Valuable: Automation Testing Certification

Additional requirement :

Language: Candidate must be fluent in French + English language.

Years of Experience:

• Total experience: 6+
• Relevant experience: Minimum 5 years in DevOps and Jenkins pipeline management

Job Description

- Adhering to SLAs

- Awareness and adherence to ITIL processes

- Mentoring / training DevOps team members

- Handling CI/CD pipeline issues and requests

- Performing root cause analysis and troubleshooting

- Defining and enforcing DevOps best practices

- Overseeing Jenkins installation, configuration, and upgrades

- Ensuring high availability and performance of CI/CD infrastructure

- Managing multienvironment deployment pipelines

- Building and maintaining test and staging environments

- Designing and validating backup and recovery strategies

- Driving automation and infrastructureas-code initiatives

- Monitoring and maintaining SLA compliance

- Planning and executing patching and upgrade strategies

- Conducting audits and compliance checks

- Identifying skill gaps and planning training sessions

- Supporting cloud migration and containerization efforts

- Reporting and analysis of DevOps metrics

- Coordinating with vendors and tool providers

Technical Requirements

- Strong expertise in Jenkins pipeline scripting (Groovy)

- Experience with Git, GitHub/GitLab, Bitbucket

- Proficiency in Docker, Kubernetes, and Helm

- Infrastructure-as-Code using Terraform or Ansible

- Experience with monitoring tools (Prometheus, Grafana, ELK)

- Familiarity with cloud platforms (AWS, Azure, GCP)

- Scripting in Shell, Python, or Bash

- Experience with artifact repositories (Nexus, Artifactory)

- Knowledge of security and compliance in CI/CD

- Experience with Agile and DevOps methodologies

- Understanding of container orchestration and service mesh

Soft Skills

- Excellent communication and documentation skills

- Strong customer handling and stakeholder engagement

- Ability to manage high-pressure situations

- High adaptability and proactive mindset

- Strong collaboration and leadership qualities

Other Skills / Experience

- Experience in production environments

- Exposure to microservices architecture

- Experience with release management and blue-green deployments

- Familiarity with service discovery and configuration management tools

Desired Certifications

- Certified Jenkins Engineer (CJE)

- AWS Certified DevOps Engineer / Azure DevOps Expert

- Kubernetes Administrator (CKA)

Benefits:

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.