Senior Support Engineer – Enterprise IT Support (Emiratisation Role)

In alignment with the client's Emiratisation objectives, this role is exclusively open to UAE Nationals holding a Family Book

Mark Williams is collaborating with a leading semi-government entity in Dubai on this opportunity. The position sits within the Enterprise Support team and plays a vital frontline role in IT Helpdesk operations—focused on ensuring the reliability of key systems, maintaining essential IT infrastructure, and delivering high-quality technical support to end users

Key Responsibilities:

- Administer and support ITSM and Contact Center systems (e.g., Genesys)

- Manage daily operations of Microsoft 365, Exchange, Azure AD, and Intune

- Handle Windows and macOS system deployment and updates using SCCM/MECM

- Support Apple devices (macOS/iOS) using MDM tools like Jamf Pro

- Provide onsite and remote support for hardware, software, and network issues

- Ensure technical readiness for events, meetings, and online sessions

- Manage and maintain IT assets and inventory records

- Install, update, and track licensed software across the organization

- Administer DocuSign and Seclore platforms for secure digital workflows

- Create documentation and support project-based initiatives

Requirements:

- Bachelor's degree in IT, Computer Science, or related field

- 5+ years of experience in IT support and systems administration

- Strong skills in Microsoft 365, Azure AD, Intune, and SCCM

- Proficiency with macOS/iOS management and MDM tools

- Experience with contact center technologies (e.g., Genesys) and ITSM tools

- Relevant certifications (e.g., Microsoft MDAA, Apple ACSP) are mandatory