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Econocom Belgium

Azure / M365 Support System Engineer

Econocom Belgium
Luxembourg · Full-time · Entry
You will be part of our Team in Luxembourg and you report to the Team Leader and the Service Delivery Manager of Econocom PSF S.A.

Responsibilities

  • Research and identify solutions to software and infrastructure issues
  • Diagnose and troubleshoot technical issues, including mobile and IT devices, account setup, network configuration and virtual servers configuration
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Track computer system and infrastructure issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until you have solved the technical issue
  • Properly escalate unresolved issues to appropriate editors support team
  • Provide prompt and accurate feedback to customers
  • Refer to internal log systems, databases or external resources to provide accurate technical solutions
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial and professional relationships with clients
  • Report to Econocom PSF's Support Team Leader and Service Delivery Manager

Profile

  • Bachelor degree in Information Technology, Computer Science or relevant field
  • 3+ years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with MacOS/Windows environments
  • Prior experience in cloud computing platforms (Azure) and modern workplace (Microsoft 365)
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification with Microsoft solution and technologies, Azure technologies is a plus
  • ITIL certification is a plus
  • English mandatory

We offer

  • A competitive & challenging function in an innovative services company with room for initiatives
  • An attractive salary package, company car, group insurance and extended hospitalization plan
  • At Econocom PSF you will operate in a professional environment where entrepreneurship is encouraged

Key Skills

Ranked by relevance

cloud
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Country Guide

Luxembourg

High-value international enterprise and fintech hub

Posted
Jul 17, 2025
Type
Full-time
Level
Entry
Location
Luxembourg
Company
Econocom Belgium

Industries

IT Services IT Consulting

Categories

Information Technology

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