Support Engineer - Cybersecurity Romania Fully Remote

Support Engineer - Cybersecurity- Join a Global Tech Solutions Company

About Our Client

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers, including Fortune 500 companies. Their convergent digital design experiences, innovation platforms, and reusable assets connect across multiple technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized among India’s 50 best companies to work for in 2020 by the Great Place to Work Institute.

This role is flexible in that you can work up to 100% from home.

Responsibilities:

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to clients product improvements

Qualifications:

• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security concepts, Defender for Cloud and Sentinel
• Customer facing experience
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

• Experience with Linux
• Experience with managing Micrsoft Defender stack, including deployment and operations. (I'm not limiting to only Defender for Cloud as our products are increasingly integrated with Defender XDR so having knowledge on the whole stack would be very beneficial)
• Experience with Kusto Query Language (KQL)
• Scripting and automation (PowerShell or Python, Java, or a similar language) can be a beginner to intermediate level).
• Containers
• Vulnerability Assessment
• AZ-500
• PowerShell
• Logic Apps / Azure Functions

Benefits:

• Long-term project with Microsoft technologies
• Work with cutting-edge enterprise tools
• Structured onboarding and training
• Be part of an international support community
• Career growth within tech and cloud support
• Private medical insurance