Desktop Support

About the role

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Our ideal candidate

• Strong Analytic/Troubleshooting Skills along with Communication Skills.

• Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application.

• Strong Customer Support Skills, minimum 2 years desk side support services.

• Basic knowledge of networks, telecom, and compute/storage.

• Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration.

• Basic understanding of policy, user certificates and keychains design, management, and deployment.

• Advanced knowledge of mobile device support

• Provide Break-Fix and end user support activities as required.

• Installing, configuring & troubleshoot hardware and software components for windows workstations to ensure usability by end users

• Should have practitioner level knowledge in SCCM 2012 and O365

• Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

• Provide smart Hands and Feet support for Technology team on demand

• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

• Co-ordination for cable patching with Vendors or enable on demand.

• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

• Experience in supporting overall manufacturing / lab IT systems and IT devices

• Familiarity with manufacturing, lab or distribution center IT equipment

• Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

• Knowledge / Understanding of GMP and GxP

• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

• Strong focus on quality and attention to detail

What you can expect

• Become part of a the ‘flag ship’ success story - We go through enormous growth!

• Based in the Benelux – we have offices in Amsterdam, Eindhoven and Brussels within an European and Global network

• Organization driven by technology – We have a tremendous technology backbone

• Open, ‘can do’ team spirit

• Environment where you can make your own ideas reality

• Drive your own career

• Market conforms benefits