Chief Technology Officer

Designation: Chief Technology Officer (CTO)

Purpose:

The CTO will drive the company’s digital transformation and technology strategy, ensuring a secure, scalable, and future-ready IT environment aligned with business objectives, regulatory compliance (QCB, AML/CFT, data privacy), and customer expectations. The role includes executive responsibility for Information Security, safeguarding data and systems from cyber threats, and leading the IT Department covering:

• IT Governance & Project Management
• Core Business Systems & Applications
• IT Operations & Service Delivery
• Infrastructure, Networks & Information Security

Key Responsibilities

• Technology Strategy: Define and implement the digital roadmap, align IT initiatives with business goals, manage budgets, and adopt emerging technologies.
• Information Security: Lead the security strategy, policies, incident response, and compliance (ISO 27001, QCB ICT, NIST); conduct audits and build a security-aware culture.
• Systems & Applications: Oversee core business applications (remittance, forex, compliance), ensure system availability, secure integrations, cloud adoption, and automation.
• IT Operations & Compliance: Manage infrastructure (servers, networks, cloud), service delivery, and ensure audit readiness and compliance with data protection laws.
• Vendors & Partners: Evaluate and manage IT vendors, negotiate SLAs, oversee outsourced services, and mitigate third-party risks.
• Stakeholder Engagement: Collaborate with executives and regulators, present IT/security posture to the Board, and liaise with auditors.
• Leadership & Talent: Build and develop a high-performing IT/cybersecurity team, foster innovation, and promote accountability.

Key Outputs & KPIs

• Secure, high-availability IT environment and digital services.
• Full regulatory compliance with zero major breaches.
• Effective budget execution, service reliability, and data integrity.
• Achievement of internal and customer-facing digital KPIs.

Competencies & Skills

• Expertise in IT infrastructure, cloud, cybersecurity (ISO, NIST, CIS), and IT risk management.
• Knowledge of fintech systems (AML, transaction monitoring, APIs).
• Familiarity with AI, ML, IoT, and BI tools.
• Strong business acumen, strategic thinking, and stakeholder engagement.
• Excellent communication, leadership, and vendor management skills.

Qualifications & Experience

• Master’s in IT, Computer Science, or related field.
• 10+ years of IT experience, including 5+ years in senior leadership within financial institutions.
• Proven track record in digital transformation, enterprise IT security, and infrastructure.
• Preferred certifications: CISM, CISSP, PMP, ITIL, ISO 27001, AWS/Azure Architect.