Senior Site Reliability Engineer

We are seeking a Senior Site Reliability Engineer to join our IB Client Platform Stream.

You will focus on enhancing the reliability of production systems and reducing escalations for IT, support, and development teams. Your role involves managing critical incidents, monitoring, and automating processes to improve system performance and business continuity. You will collaborate with stakeholders across business and technology units to ensure the smooth delivery and support of technology projects. If you are ready to contribute your expertise to a dynamic environment, we encourage you to apply.

Responsibilities

• Drive reliability improvements in production systems to reduce escalations and enable faster feature development
• Handle support escalations with a thorough understanding of environment, code, and logs
• Manage incident response, change management, and business continuity activities
• Analyze and document system issues from business and technical perspectives
• Identify and implement solutions and system improvements, including automation of manual tasks
• Collaborate with product managers, developers, quality analysts, and support teams to support project delivery and onboarding
• Provide regular updates to management on system status and issues
• Develop technical fixes and scripts to support operational needs
• Investigate problems to determine root cause and provide workarounds
• Create and maintain known error documentation
• Own the lifecycle of problem resolution
• Perform daily system monitoring and troubleshoot production issues
• Support and configure global production environments
• Manage release processes for UAT and production environments
• Document support procedures, releases, and troubleshooting guides
• Provide coverage during weekdays and weekends as needed
  
  
  

Requirements

• Minimum of 3 years programming experience in Python, JavaScript, or Java
• At least 3 years of experience in DevOps including building and troubleshooting pipelines
• Proficiency in automation using Python or other scripting languages
• Knowledge of Unix administration
• Familiarity with ITIL processes
• Experience using ServiceNow for operational support
• Experience with Azure Log Analytics and query languages such as KQL or Splunk
• Hands-on experience implementing monitoring solutions
• Experience with Git version control systems, preferably GitLab
• Previous experience in L2/L3 application or infrastructure support
• Working knowledge of containers and Azure Kubernetes Service
• Strong experience with Microsoft Azure platform
• Demonstrated ability to deploy enterprise applications using infrastructure as code
  
  
  

We offer

• We gather like-minded people:
• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
• English classes
• We cover it all:
• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events
• Please, note:
• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
• We will reach out to selected candidates exclusively.
  

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.