Junior IT Analyst

Junior IT Analyst

Dublin 04 (Hybrid)

37-40K

About Your New Employer

• Join a dynamic and innovative company in the energy sector, committed to creating a sustainable energy future.
• Be part of a team that values technological advancement and customer satisfaction.
• Work in a company that has grown significantly since 2013, offering a range of energy supply and services to both residential and commercial customers.

About Your New Job

• Office 365 Administration: Manage and troubleshoot Office 365 connectivity and user accounts.
• IT Support: Provide first-line support for IT issues within the organization, including hardware, software, and various IT services.
• Managing our ticket system: Triaging and monitoring tickets.
• System Maintenance: Assist in the maintenance of IT systems and hardware, in particular, laptops, tablets, mobile devices, and peripherals.
• Documentation: Maintain detailed documentation of systems configurations and support tickets.
• Project Assistance: Participate and assist with IT projects, from planning through to implementation, under the guidance of Senior IT staff.
• Training: Help to develop and deliver user training on Office 365 applications and other IT tools & systems for general staff.
• Security Monitoring: Monitor IT systems for security issues, participate in the company's cybersecurity initiatives.

What Skills You Need

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in an IT support role with hands-on experience in managing Office 365.
• A good understanding of IT systems and infrastructure basics.
• Excellent problem-solving skills and ability to troubleshoot software and hardware issues.
• Good knowledge of Office 365 suite and its administration.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• High level of integrity and trustworthiness with sensitive information.

What’s on Offer

• Salary: €37,000 - €40,000
• 23 days holidays
• Laptop/Phone/Keyboard
• Flexible/Hybrid work model – 3 Days in the office and 2 days WFH
• Death in Service Benefit (4 X Salary)
• EAP (Employee Assistance Program)
• Post-probation benefits: Income Protection Benefit, Payment for professional subscriptions (CIPD), Health Insurance – Laya Signify Plus, Pension – 4% Employer, 4% Employee, Payment of gym membership (€40 per month), Support for further study/education

What’s Next

Apply now by clicking the “Apply Now" button or call me, Michael Magee on 014744692. If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.