Helpdesk Engineer (Level 1)- Hybrid - Ref: 11072513-HDS

About IP

IP (Information Providers Ltd), is an Information Technology Managed Services Outsourcing and IT Contract Staff Resource Augmentation consultancy. The company was established in 1998 and has corporate clients based primarily in the Greater Dublin and Midlands areas. Our IT Managed Services Outsourcing business is designed to allow us to design, control, operate, and fully handle and manage specific IT functions or clients' entire Information Systems (IS). This includes Software Development, DevOps, IT Operations, IT Maintenance, and Support. This provides our clients the opportunity to focus on their own core business competencies, reduce their IT costs, and improve IT efficiencies.

Separately, IP's IT Staff Augmentation business provides long-term contract staff on fixed-term contracts for large multinational companies. Clients find it challenging to recruit specialised IT staff. Costs of recruiting, retaining, and benefits for staff is very significant. Training alone cost an average of €2000 per year, per employee. Integrating new employees to the point of being productive takes over six months. We provide talented staff on demand. We encompass a huge range of the latest leading-edge IT skills; Cybersecurity, Compliance, Cloud Computing, Data Analytics & Science, Networking, AI, Machine Learning, project management, Software Engineers, DevOps, Systems Engineers, etc.

This Role

We currently have an excellent opportunity for IT Support Engineers for the role Helpdesk Support (Level 1). It is a really interesting role in a leading-edge high-tech fast-paced environment, with training and development of staff a key benefit.

We invest in your life and career. If you are interested in advancing your career, IP offers a complete and competitive package of benefits that demonstrates how much we care for employees and their families through every stage of life.

Tomorrow’s strongest companies are those that have both the skill sets and agility to navigate the constant state of rapid change in business and technology. We believe the best way to ensure these qualities is by hiring very competent skill sets with a desire to advance careers and technical solutions.

Job Duties:

• Answering staff queries and dealing with ICT issues
• ICT Service Request Management ticketing system
• Create and manage user AD accounts
• Anti-virus software installation, monitoring, and troubleshooting
• Create and manage support for applications (PIMS, Visitor, Lotus Notes, PHMS, PTS, NICE, ISMS, PCTS, Clockwise, Cisco Call Manager, etc.)
• Reset passwords (Note: self-service password resets are available to IPS users in some instances)
• Upgrade/downgrade user's application access
• Printer management and support
• Image PC/setup
• Smart device setup/support, including iOS, Android, and Windows

Requirements:

Knowledge or experience in:

• ICT (Minimum of 2 years experience)
• Applications Citrix (Workspace and Director)
• Cisco IronPort web and email
• SafeNet Remote Access Management
• Cisco Call Manager
• Cisco TMS
• Mobile Device Management (e.g., Ivanti MobileIron)
• Communication tools (e.g., Webex, Jabber, Teams, Zoom)
• Remote support tools (e.g., Netsupport)
• ICT Service Request Management tools/software such as ManageEngine, Zendesk, or similar

Other Employment Benefits:

We reward performance and hard work with best-in-class compensation:

• Health plan options
• Training & Development
• Flexible working
• Generous time off
• English language training
• Employee wellbeing
• Free Gym
• Free parking
• Pension
• Bike-to-Work scheme
• and much more …