Customer Journey Manager / Assistant Manager

Shape the Future with Data!

Are you ready to make a real impact on customer journeys at TEB BNP Paribas? As data scientists our aim is to elevate customer success, and we are deeply committed to customer satisfaction.

Role Overview:

This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance.

Key Responsibilities:

• Utilize data analytics to improve customer journeys and satisfaction
• Analyze customer feedback and interaction data
• Develop and implement strategies to enhance customer experiences
• Provide insights to various teams to support data-driven decision-making

Qualifications:

• Bachelor’s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field.
• Minimum of 3 years of experience in data analysis, reporting, and data visualization.
• Proficiency in SAS, SQL, Python, or R for data analysis.
• Strong ability to analyze complex data.

Join us at TEB BNP Paribas and shape the future of customer experiences with data!