Product Manager

We are looking for a Website Product Manager to lead the strategic direction, roadmap, and execution of core digital web experiences. This role is central to enhancing customer journeys across acquisition, booking, post-purchase, and service touchpoints. The ideal candidate is a strategic thinker and executional leader who thrives on cross-functional collaboration, data-driven decision-making, and delivering high-impact, scalable digital solutions.

Key Responsibilities

1. Define and Drive Product Strategy

• Develop and continuously refine the strategic roadmap for website initiatives across key user journeys.
• Align web initiatives with broader business goals to ensure cohesive digital transformation.

2. Own the Web Experience Platform

• Partner with technology leads to maintain a high-performing, mobile-responsive, and SEO-optimized web platform.
• Ensure scalability, reliability, and alignment with modern technical standards.

3. Advocate for User Experience

• Champion a test-and-learn culture by leveraging customer feedback, usability research, and behavioral data to optimize UX and conversion rates.
• Translate insights into measurable design and feature improvements.

4. Deliver Business Impact

• Define and monitor key performance indicators (KPIs) including engagement, bounce rates, funnel conversion, revenue per visitor, CSAT, and NPS.
• Use data to inform prioritization and investment decisions.

5. Lead Cross-Functional Collaboration

• Coordinate with engineering, design, analytics, content, brand, and marketing teams to ensure cohesive execution of website initiatives.
• Facilitate clear communication and seamless project delivery across departments.

6. Prioritize with Structure

• Manage and prioritize competing projects using frameworks like RICE, MoSCoW, and opportunity scoring.
• Ensure work is aligned with impact and strategic value.

7. Represent Product Vision Internally

• Present web product strategy and progress in business planning forums.
• Balance strategic planning with tactical execution and stakeholder alignment.

Qualifications & Experience

• Experience in product management, focused on B2C website development and optimization.
• Demonstrated success in building and executing product strategies at scale.
• Strong expertise in conversion funnel optimization, SEO, web performance, A/B testing, and accessibility standards.
• Hands-on experience with CMS platforms and front-end technologies.
• Proficient in data and analytics tools such as GA4, Adobe Analytics, Mixpanel, or Amplitude.
• Skilled in communicating with both technical and non-technical stakeholders.
• Certification in Product Ownership (e.g., CSPO, SAFe PO) is a plus.
• Adept at operating in agile, fast-paced environments with high levels of ownership.
• Recognized for collaboration, adaptability, and effective cross-team coordination.
• Familiarity with travel booking systems (e.g., Sabre, Amadeus) is an advantage.