Product Owner, Airline Communications

The Company

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Cognizant Consulting

At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.

Description

• This role reports to the Senior Product Manager. The Product Owner for communications is responsible for defining and prioritising the user stories in the team backlog. They drive quality control and will validate that the stories delivered meet the defined acceptance criteria.
• They will work with the Product Manager to serve as the customer proxy and will support them in defining the product vision and roadmap.
• This role is a core team member of the agile scrum team. They will work with 1 – 2 scrum teams and will ensure the team understands the required features and functionality of products to be delivered in each iteration.
• This role will require experience in airline technology solutions with deep expertise in passenger communication systems, Amadeus services, and campaign management tools, leading end-to-end delivery of operational and customer messaging muti channel solutions.
• Proven success in managing large-scale communication programs (disruption handling, journey updates, ancillary promotions) & experience with 15below workflows, Amadeus services (ALTEA, PNR, DCS), and Adobe Campaign Manager and large-scale passenger communication programs
• Act as the subject matter expert (SME) for Amadeus APIs and services, ensuring robust integration with internal and third-party airline systems.
  
  

Accountabilities

• Work with the Product Manager to contribute to the product strategy, vision and roadmap
• Review and prioritise the team backlog as part of Iteration Planning, including coordinating dependencies with other Product Owners. Responsible for accepting the final Iteration Plan
• Continuously improve the backlog with the team, ensure all items are clearly described, estimated, and prioritised
• Ensure the scrum team understands the required features and functionality to be delivered in each iteration
• Responsible for detailing features and user stories with acceptance criteria and acceptance tests
• Responsible for the acceptance of features and user stories, this includes validating that the stories meet the acceptance criteria, persistent acceptance tests, and that they comply with the Definition of Done (DoD)
• Work with the Product Manager to facilitate regular demos with the team ensuring the most critical aspects are shown to the stakeholders
• Facilitate the iteration retrospectives and drive discussions on what can be improved to increase the velocity and quality
  
  

Education & Experience

• 5+ years’ experience working in product development or as a Product Owner
• Bachelor’s degree in computer science, Information Systems, Engineering or equivalent is mandatory
• Certification in Scrum Product Owner (CSPO), SAFe Product Owner or equivalent is desirable
• Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management
• Demonstrated success in defining, delivering and launching products
• Technical and business operations knowledge with proven ability to drive solutions
• Experience defining vision and strategy for a technical product
• Recognised as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organisation
  
  

Competencies

• Soft skills/Competency Fit
• Motivation
• Hard Skills/Technical Fit