Cloud Network Administrator

Required Skills & Experience

- 4-5+ years of experience in a similar technical analyst/network specialist role supporting Cisco equipment and software.

- Must have cloud networking experience, preferably with Microsoft Azure and/or AWS.

- In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

- Excellent understanding of IP, MPLS, WAN, Ethernet, Wireless networking technologies.

- Experience on IP networks and Cisco Networking Products.

- Strong analytical, troubleshooting and problem solving skills.

- Ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.

Nice-to-Have Skills & Experience

- Experience with Sonic Operating System on Dell or any other hardware.

Job Summary

The successful candidate will install, maintain, upgrade, and continuously improve the site's cloud operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Note: This role is 5 days on site in the Toronto office location.

Performs tasks such as, but not limited to, the following:

- Provide technical support and perform maintenance Install, maintain and configure network hardware and equipment, routers and switches

- Perform service monitoring and reporting, with a focus on risk management and compliance

- Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

- Perform the acquisition, provisioning and decommissioning of related equipment, software and services

- Formally document change requests and manage the changes

- Manage external service providers Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocate