Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, we offer innovative products and services that fulfill the needs of our different customer segments as a part of Customer 360-degree banking. As a Product Manager, you will have the opportunity to create innovative products in line with our philosophy of being “Fair to the Customer, Fair to the Bank.” The role requires you to constantly keep pace with changing customer needs and market dynamics and build these insights in the product life cycle. You will be responsible for enhancing the existing offerings and have a keen eye to identify gaps in our current offerings. You will be required to have an innovative mindset and technology orientation. Our products and services are offered digitally, and your technology orientation adds to our journey from Bank to Bank Tech. We see our product managers as skilled and intuitive market analysts with a proven ability to strategize the entire lifecycle of a product portfolio.

Key Responsibilities

• Own the product Life cycle : Manage the life cycle of a Product portfolio, measured in terms of customer feedback and defined business outcomes.
• Drive Go-to-Market Strategy : Collaborate with various internal stakeholders involved in successfully bringing your product to market, including technology data analytics.
• Envision a product roadmap : Create the roadmap to nurture a product from conception through design and into usage and adoption of the defined customer segment.
• Enhance the product portfolio : Identify actionable gaps in our current offerings and develop solutions that meet customer expectation
• Leverage Technology : Embed products and processes with the right technology enablement.
• Behold our values : Build products that are Fair to Customer, Fair to Bank.

Qualifications & Skills

• Educational Qualification : MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of product management across industries.
• Communication skills : Good oral and written communication skills.
• Synergize across Team : Willingness to work with the distributed team for on-ground support and deliver enablers as required.
• Ideate : Evaluative mind-set in appraising new product ideas and strategize appropriate go-to market plans.
• Customer Focus : Conceptual understanding of consumer behaviour, market research and go-to-market strategy.

About the Business group

ICICI Bank’s Retail Banking Group serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With more than 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. Our Digital Banking services offer the full spectrum of banking solutions to our customers. In our endeavor to provide 360-degree banking, we have adopted a unique customer-centric approach through ICICI Stack. ICICI Stack covers the full spectrum of banking services consisting of bank accounts, payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business & institutional banking solutions, etc.