Product/Service Owner - Remote

Job Title:Product/Service Owner - Remote

Location: Luxembourg, LU

Employment Type:

Contract

We are seeking a highly skilled and experienced Product/Service Owner to lead

the development and management of SDLC squad that handles Gitlab corporate service. As part of

our dynamic IT services team, you will play a pivotal role in ensuring the successful delivery and

continuous improvement of the services, aligning them with the strategic objectives of the public

administration.

Responsibilities:

• Squad Vision and Strategy:
• Develop a clear and compelling vision for Gitlab service aligned with the goals and
  
  

objectives of the public administration.

• Formulate and execute a strategic roadmap that outlines the evolution of the service
  
  

over time.

• Develop a migration strategy for transitioning from the Bitbucket service to the
  
  

GitLab service, ensuring smooth adoption of the new platform.

• Stakeholder Engagement:
• Collaborate closely with internal stakeholders, including Technical Architects,
  
  

Developers, Scrum Masters, and Business Owners, to understand their needs and

gather feedback for continuous improvement.

• Establish strong relationships with external stakeholders within the public
  
  

administration to ensure the Services meet their requirements.

• Promote the GitLab service across various teams within the organization.
• Product Development and Management:
• Oversee the end-to-end Gitlab service development lifecycle, from ideation to
  
  

implementation and maintenance.

• Work closely with development and architecture teams to prioritize features,
  
  

enhancements, and bug fixes based on business value and impact.

• Ensure that all the up-to-date information are always available to the Operations
  
  

team, so that they will be able to effectively respond to the most common incidents.

• User Experience (UX) Design:
• In cooperation with the Architects, define UX/UI layouts to ensure the Gitlab service
  
  

provide an intuitive and user-friendly experience for end users.

• Conduct end-to-end testing and gather feedback to refine and enhance the UX and
  
  

the triggered processes.

• Release Planning and Deployment:
• Develop and maintain a release schedule, coordinating with Development and
  
  

Operations teams to ensure smooth and timely releases.

• Implement effective communication strategies to inform users about upcoming
  
  

releases and changes.

• Performance Monitoring and Optimization:
• Establish key performance indicators (KPIs) for Gitlab service and regularly monitor
  
  

and report on it performance.

• Implement optimization strategies to enhance service efficiency, scalability, and
  
  

reliability.

• Security and Compliance:
• Collaborate with security experts to ensure service adhere to industry best practices
  
  

and comply with relevant regulations.

• Implement and maintain security measures to safeguard sensitive data and ensure a
  
  

secure development environment.

• Documentation:
• Review and approve documentation prepared by the architects, including technical
  
  

specifications, user guides, and service operational procedures related to the service.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related
  
  

field.

• Proven experience as a Product Owner or Service Owner in a similar context.
• Proven experience in developing or managing services tailored for developers. Ability to
  
  

ensure that the strategic objectives and product definitions of developer-focused services

are aligned with the developers' vision and needs.

• Strong understanding of software development processes and methodologies.
• Development or Services for Developers experience: make sure the strategic objectives and
  
  

product definitions of the service oriented towards developers align with their vision and

needs.

• Strong understanding of public cloud basics (AWS).
• Strong understanding of Gitlab and Bitbucket products.
• Strong understanding of Agile/Scrum/SAFe process and principles.
• Good understanding of DevOps or DevSecOps principles.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with public administration processes and requirements is a plus.
  
  

Requirements:

• Fluency in English (written and spoken) is required; proficiency in any other European
  
  

language is a plus

Product/Service Owner - Remote in Luxembourg, LU